Wanted: Freelance Writer Extraordinaires

Wanted: Freelance Writers
There’s nothing we love more than writers who are passionate about customer service, have interesting story ideas, and are always ready to pitch. That’s why we’re putting out an open call for all writers that have a flair for writing and a strong interest in the art of providing great customer support. If that’s your... Read More

4 Steps To Providing Great Customer Service In Government

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Great customer service in government is the dream. It can mean shortened waiting times, quicker problem resolution and efficient delivery of knowledge from agent to customer. Further, with the improved quality of customer service in the private sector, the pressure for governments to step up their support is greater than ever. In our previous post... Read More

5 Steps to Mending a Broken Relationship With Your Customer

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Relationships are a two way street. When a mistake is made, it takes a simple ‘I’m sorry’ or ‘You’re forgiven’ to start the mending process. In the world of business, your support team is responsible for keeping the peace in customer relationships, no matter the size of the problem. It’s always better to prevent a... Read More

Why Customer Service Matters In Government

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A government is put into power by the people and is supposed to serve and be the voice of its citizens. Thus, it comes as no surprise that as part of the 2015 federal budget, President Obama made it a goal for the government to deliver “world-class customer service for citizens”. To put his words... Read More

Tips To Providing Great Customer Support Through Video

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Using video for online customer service helps you take something that’s traditionally a marketing channel and turns it into something that truly gives back to your customers. Not only will you be helping your current customers better understand your brand and products, but the right kind of video content will bring in new conversions. Maximizing... Read More

Spotlight: WeTheChic Proves that Customer Service Can Be Human

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WeTheChic, a bohemian ecommerce portal, provides customers with unique apparel designs at affordable prices. Customers get to browse and shop for indie chic fashion apparel in the comfort of their own homes and have desired products brought to their doorsteps. However, like most online retailers, there’s always a need to reassure customers through verified payment... Read More

Spotlight: Invoice2Go Maximizes Agent Performance With Zopim and Zendesk

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At Zopim and Zendesk, our guiding principle is to keep things beautifully simple, so it means a lot to us when a customer appreciates our efforts to keep things easy to use. Invoice2Go, a mobile application designed to help small businesses with invoicing and expense tracking, has been a Zendesk user ever since the inception... Read More

Changing Channels: Live Chat Takes the Lead in the Latest Zendesk Benchmark Report

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This article originally appeared on the Zendesk Blog. The headline gave it away, but before reading that, would you have guessed that live chat is the customer service channel with the highest customer satisfaction rating? That’s just one of many goodies in the latest Zendesk Benchmark report, released today. In the report—which covers the first... Read More

Creative Ways to Keep Customers Entertained While Waiting

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  “In business you get what you want by giving other people what they want” – Alice MacDougall Lisa Loeffler, founder and principal of Genuine Media once shared her personal experience of waiting for assistance when trying to change her flight. During her 1 hour, 17 minutes and 33 seconds wait,she explores alternatives to entertaining... Read More

Spotlight: Zespoke Provides Unique Offerings On Live Chat

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To small businesses, customer relationships are extremely important. To show their commitment to customers, furniture design and manufacturing company Zespoke allows customers to personalize the style of their furniture and makes each one individually to suit their needs. Zespoke originally started using Zopim in an effort to increase their conversion rates and improve the experience... Read More
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Zopim lets you have live conversations with visitors on your website. Our chat widget allows you to start genuine conversations with your visitors within minutes.

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