The Smart Move: 3 Reasons to use Live Chat

We hear “customer service” and our minds immediately jump to those interminable phone call experiences. We tap our fingers impatiently while the machine lists options from 0 to 9 only to find that our problem is not actually listed. We then pull our phone away from our ears as some unexpected classical or rock music... Read More

Best Books to Step Up Your Customer Service Game in 2015

This is a guest post by Jade Chen from Zendesk’s Blog. 2014 was a whirlwind of a year—social media is omnipresent, live chat is the new standard of on-demand support, and new innovations in mobile have taken the customer service world by storm. Needless to say, new changes are often accompanied by a flurry of writers... Read More

Scheduled Maintenance – 24 January, 5 am to 9 am (UTC)

Scheduled maintenance is complete.   Updates: 8 Nov, 5:00 am (UTC): Our scheduled maintenance has started. Please drop us a message if you have any questions. 8 Nov, 6.24 am (UTC): If you’re having issues using our iOS app please re-install. We’ve submitted a fix to the App Store. If you’re having any other issues... Read More

Happy Holidays from Team Zopim

It’s been a crazy year at Zopim. We got acquired, we launched tons of exciting features, and we even had time to make an infographic. We wanted to take this opportunity to thank all our wonderful customers for their continued support. None of this would be possible without you guys! We hope you have a... Read More

Live Chat Support Hours Reduced in December – Happy Holidays!

happy holidays!
It’s been a long year for our customer support team and we’d like to reward them with a few days of well deserved rest before ushering in the new year. So, our customer support team will be unavailable over live chat during the following periods (all times in UTC): 3:00 p.m. 10 Dec to 3:00 p.m.... Read More

Nine Benefits of Video Marketing

video marketing
Content, graphics, and customer testimonials are all important elements to getting your message across. However, to hold the user in place, you need additional reinforcements. Online video marketing, with its cost-effectiveness and inherent emotional connectivity, is the best way to engage your customers. Samsung, with its careful and strategically designed video campaigns, managed to attract 200 million... Read More

Top Tips for Seasonal Marketing

seasonal marketing
Whether you’re an experienced marketer or new to the field, you probably realize that your campaign should always be improving and evolving. One important factor to consider is how your campaign should differ at various times of the year. The most obvious example of “seasonal marketing” occurs during the Christmas seasons. Retail marketers know consumers... Read More

Important Security Update

We care deeply about the security of our customers’ accounts and believe in sharing the details of security issues with you when we face them. Recently, we deployed a patch to fix performance issues for the system that powers advanced search capabilities in Zopim. That patch inadvertently led to Zopim account holders being able to... Read More

Infographic: There’s a Chat for That

In recent years, companies have realized that providing customers with greater engagement opportunities can increase overall satisfaction and make their brands more appealing. Indeed, according to a report from the Aberdeen Group, 94% of organizations provide service and support across multiple channels (including, email, telephone, e-services, Web queries, remote support, social media, live chat, mobile... Read More

[Update] Scheduled Maintenance – 8 November, 9am to 1pm (UTC)

Scheduled maintenance is now complete.   Updates: 8 Nov, 8:00 am (UTC): Our scheduled maintenance will start in approximately 1 hour. Please drop us a message if you have any questions. 8 Nov, 9:00 am (UTC): We’re starting our maintenance shortly. 8 Nov, 9:44 am (UTC): If you’re experiencing any problems using Zopim please let... Read More
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What is Zopim?

Zopim lets you have live conversations with visitors on your website. Our chat widget allows you to start genuine conversations with your visitors within minutes.

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