Categories - Spotlight

Spotlight: Wonderful Union Customers Prefer Live Chat

Wonderful Union is a fan engagement company that builds websites for some of the biggest names in the music industry, like Backstreet Boys and Taylor Swift. Their Fan Support Team is trained to answer questions about the functionality of their sites and services. Before chat, Wonderful Union provided support via phone, email, Twitter, and Facebook.... Read More

Spotlight: 50% of Fishfishme Customers Make a Booking Through Chat

Finding the perfect fishing adventure can take some work. It’s not a one man show, because besides needing boats, you also need a captain to run it. Fishfishme has been helping people take the pain out of planning their perfect fishing holiday since 2012. They cover some of the best fishing spots in the world... Read More

Spotlight: Here’s How The Tennessee Government Maintains an 84.5% CSAT Score

Imagine having to answer 803,000 customer calls a month. That’s an average month for the Department of Labor & Workforce Development at the Tennessee State Government. The Department deals with employment issues in the State of Tennessee and fulfils the dual role of helping businesses find ideal employees and protecting the workplace safety and rights... Read More

Spotlight: WeTheChic Proves that Customer Service Can Be Human

WeTheChic, a bohemian ecommerce portal, provides customers with unique apparel designs at affordable prices. Customers get to browse and shop for indie chic fashion apparel in the comfort of their own homes and have desired products brought to their doorsteps. However, like most online retailers, there’s always a need to reassure customers through verified payment... Read More

Spotlight: Invoice2Go Maximizes Agent Performance With Zopim and Zendesk

At Zopim and Zendesk, our guiding principle is to keep things beautifully simple, so it means a lot to us when a customer appreciates our efforts to keep things easy to use. Invoice2Go, a mobile application designed to help small businesses with invoicing and expense tracking, has been a Zendesk user ever since the inception... Read More

Spotlight: Zespoke Provides Unique Offerings On Live Chat

To small businesses, customer relationships are extremely important. To show their commitment to customers, furniture design and manufacturing company Zespoke allows customers to personalize the style of their furniture and makes each one individually to suit their needs. Zespoke originally started using Zopim in an effort to increase their conversion rates and improve the experience... Read More

Spotlight: The Mail Shark Understands Customers Better With Live Chat

Digital marketing may be stealing the limelight now, but print is far from dead. In fact, depending on the demographic of your target audience, traditional marketing methods such as flyers, name cards, and posters might be more effective than digital ones. The Mail Shark is the print equivalent of a digital ad agency, offering, design,... Read More

Spotlight: Love with Food Aces Customer Service with Analytics

The world is seeing a resurgence in healthy and sustainable eating. In the 2014 Lempert Report, Phil Lempert predicts that adults are increasingly motivated towards improving their eating quality or as he calls it “better for you snacking”. This dietary shift has fueled the growth of subscription-based snack provider Love with Food. Based in San... Read More

Spotlight: 3 Minute Angels on the Importance of Customer Service

Last month I sat down with Darren Bennett, Marketing Manager for 3 Minute Angels, to discuss customer service, live chat, and how Zopim has helped them attract new clients. What exactly does 3 Minute Angels do? Darren: 3 Minute Angels are Australia’s leading corporate and event massage provider. Our masseuses, known as ‘Angels’, deliver our trademark... Read More

Spotlight: Indigo Shows Us How to Multitask with Zopim

The car rental market in the UK is massive, contributing around £14 billion ($23 billion) to the economy every year. To stay ahead it’s important for businesses to ensure they are able to meet customer demand promptly and effectively. This is where Indigo Car Hire and their exemplary customer support team come in. Indigo, founded by... Read More
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