5 Steps to Mending a Broken Relationship With Your Customer

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Relationships are a two way street. When a mistake is made, it takes a simple ‘I’m sorry’ or ‘You’re forgiven’ to start the mending process. In the world of business, your support team is responsible for keeping the peace in customer relationships, no matter the size of the problem. It’s always better to prevent a... Read More

Why Customer Service Matters In Government

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A government is put into power by the people and is supposed to serve and be the voice of its citizens. Thus, it comes as no surprise that as part of the 2015 federal budget, President Obama made it a goal for the government to deliver “world-class customer service for citizens”. To put his words... Read More

Tips To Providing Great Customer Support Through Video

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Using video for online customer service helps you take something that’s traditionally a marketing channel and turns it into something that truly gives back to your customers. Not only will you be helping your current customers better understand your brand and products, but the right kind of video content will bring in new conversions. Maximizing... Read More

Spotlight: WeTheChic Proves that Customer Service Can Be Human

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WeTheChic, a bohemian ecommerce portal, provides customers with unique apparel designs at affordable prices. Customers get to browse and shop for indie chic fashion apparel in the comfort of their own homes and have desired products brought to their doorsteps. However, like most online retailers, there’s always a need to reassure customers through verified payment... Read More

Spotlight: Invoice2Go Maximizes Agent Performance With Zopim and Zendesk

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At Zopim and Zendesk, our guiding principle is to keep things beautifully simple, so it means a lot to us when a customer appreciates our efforts to keep things easy to use. Invoice2Go, a mobile application designed to help small businesses with invoicing and expense tracking, has been a Zendesk user ever since the inception... Read More

Changing Channels: Live Chat Takes the Lead in the Latest Zendesk Benchmark Report

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This article originally appeared on the Zendesk Blog. The headline gave it away, but before reading that, would you have guessed that live chat is the customer service channel with the highest customer satisfaction rating? That’s just one of many goodies in the latest Zendesk Benchmark report, released today. In the report—which covers the first... Read More

Creative Ways to Keep Customers Entertained While Waiting

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  “In business you get what you want by giving other people what they want” – Alice MacDougall Lisa Loeffler, founder and principal of Genuine Media once shared her personal experience of waiting for assistance when trying to change her flight. During her 1 hour, 17 minutes and 33 seconds wait,she explores alternatives to entertaining... Read More

Spotlight: Zespoke Provides Unique Offerings On Live Chat

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To small businesses, customer relationships are extremely important. To show their commitment to customers, furniture design and manufacturing company Zespoke allows customers to personalize the style of their furniture and makes each one individually to suit their needs. Zespoke originally started using Zopim in an effort to increase their conversion rates and improve the experience... Read More

5 Ways Customer Interaction Can Improve Your Business

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  “No plan survives first contact with the enemy”. Similarly, few businesses can survive the first contact with a customer if they aren’t well prepared. Smart entrepreneurs and business owners should know that as soon as they open their doors to customers, they are subjected to changes in the very fabric of their business. Customers... Read More

Spotlight: The Mail Shark Understands Customers Better With Live Chat

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Digital marketing may be stealing the limelight now, but print is far from dead. In fact, depending on the demographic of your target audience, traditional marketing methods such as flyers, name cards, and posters might be more effective than digital ones. The Mail Shark is the print equivalent of a digital ad agency, offering, design,... Read More
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