This post is kinda outdated, but necessary nonetheless to update our users on how we’ve been improving ZopIM in the past few months. Do try it to have a feel of it and let us know what you think!

Our release went live on a quiet Wednesday nite 2 weeks ago. The minor bug fixes and improvements were countless, but the major improvements are as follows:

Backend Overhaul (For the geeks out there)

  • Migration of offline messaging platform from Jabber to LibPurple.. benefits discussed here.
  • Changed transport mechanism from COMET to Flash sockets. Improvements include
    • slight improvements in speed, no more HTTP headers!
    • greater reliability
      • able to determine earlier when a connection is broken
      • no more mysteriously dropped messages
  • Messaging architecture redesigned
    • better reliability
    • improved scalability

Agent Desktop

  • Javascript framework upgraded from Ext 1 to Ext 2.
    • improved performance
    • improved look
    • bugs fixes
  • Desktop components rewritten to improve user interface
  • More features focused on improving chat efficiency. For example
    • auto-completion tool
    • shortcut templates for messages and urls
    • chat summary panel similar to the speed dial on opera. helps you manage all your existing conversations seamlessly at one glance
  • More preferences
  • Improved chat history retrieval
    • ability to search by agent name, visitor name, duration, date, etc…
    • ability to track unread conversations (i.e. msgs that were left while you were online)

Visitor-side (chat button and chat window)

  • Compatibility on most browsers (IE6-7/Safari2-3/Opera/Firefox2-3)!
  • Nicer chat button design. Resizable to fit your website.
  • Greeting message in button can now be customized
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Royston Tay

Royston Tay

Chief Executive Dude at Zopim
Royston is CEO and Co-Founder of Zopim. He spends his time envisioning how Zopim can help other businesses by providing simple, yet effective products. When he's free, Royston dreams of being back in Tahoe, tumbling down the double black diamonds with his trusty snowboard.
Royston Tay

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