Join Zopim’s Beta Testing Team

At Zopim, we are constantly innovating and testing out new features every day. We are eager to officially launch a lot of these features, but at the same time it’s important for us to maintain a stable experience for all our customers. So, we need a team of enthusiastic individuals willing to beta test some... Read More

Operating Hours V2 – Now With Multiple Schedules

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Last year, we launched Operating Hours which allowed  administrators to set schedules for when their agents would appear online or invisible. After gathering customer feedback and improving the feature, we’re proud to announce the launch of Operating Hours V2. How does this update help you as a Zopim user? Are you wondering if you should... Read More

Scheduled Maintenance – 19 July, 4 am to 5 am UTC

We are planning on having scheduled system maintenance between: Start: 4:00 am, Sunday, 19 July (UTC) (other timezones) End: 5:00 am, Sunday, 19 July (UTC) (other timezones) Impact: During maintenance period all Zopim services will be unavailable. We recommend you not attempt to log in to the Dashboard or use the chat widget. If there any changes or other issues,... Read More

Ebook: The customer service secret that will grow your business

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  All businesses want to grow bigger and better. Increased conversions, soaring profits, and greater customer satisfaction—they’re the good kind of rising numbers that help business owners sleep soundly. But growing your business isn’t always easy, and your well-intended plans can sometimes do more harm than good if carried out in the wrong way. The... Read More

Wanted: Freelance Writer Extraordinaires

Wanted: Freelance Writers
There’s nothing we love more than writers who are passionate about customer service, have interesting story ideas, and are always ready to pitch. That’s why we’re putting out an open call for all writers that have a flair for writing and a strong interest in the art of providing great customer support. If that’s your... Read More

4 Steps To Providing Great Customer Service In Government

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Great customer service in government is the dream. It can mean shortened waiting times, quicker problem resolution and efficient delivery of knowledge from agent to customer. Further, with the improved quality of customer service in the private sector, the pressure for governments to step up their support is greater than ever. In our previous post... Read More

5 Steps to Mending a Broken Relationship With Your Customer

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Relationships are a two way street. When a mistake is made, it takes a simple ‘I’m sorry’ or ‘You’re forgiven’ to start the mending process. In the world of business, your support team is responsible for keeping the peace in customer relationships, no matter the size of the problem. It’s always better to prevent a... Read More

Why Customer Service Matters In Government

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A government is put into power by the people and is supposed to serve and be the voice of its citizens. Thus, it comes as no surprise that as part of the 2015 federal budget, President Obama made it a goal for the government to deliver “world-class customer service for citizens”. To put his words... Read More

Tips To Providing Great Customer Support Through Video

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Using video for online customer service helps you take something that’s traditionally a marketing channel and turns it into something that truly gives back to your customers. Not only will you be helping your current customers better understand your brand and products, but the right kind of video content will bring in new conversions. Maximizing... Read More

Spotlight: WeTheChic Proves that Customer Service Can Be Human

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WeTheChic, a bohemian ecommerce portal, provides customers with unique apparel designs at affordable prices. Customers get to browse and shop for indie chic fashion apparel in the comfort of their own homes and have desired products brought to their doorsteps. However, like most online retailers, there’s always a need to reassure customers through verified payment... Read More

Spotlight: Invoice2Go Maximizes Agent Performance With Zopim and Zendesk

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At Zopim and Zendesk, our guiding principle is to keep things beautifully simple, so it means a lot to us when a customer appreciates our efforts to keep things easy to use. Invoice2Go, a mobile application designed to help small businesses with invoicing and expense tracking, has been a Zendesk user ever since the inception... Read More
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Zopim lets you have live conversations with visitors on your website. Our chat widget allows you to start genuine conversations with your visitors within minutes.

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