Brace yourselves, this could be the biggest news for Skype since their acquisition by Microsoft ;P Since our official launch back in 2010, Zopim has allowed you to chat with customers on your website using Gtalk, Yahoo, MSN and AIM. And many of you were demanding requesting to see Skype added to our list of IM... Read More

Finding the right balance in goal-setting is integral to the success of any team, as front-line employees, it is all the more important that your customer service team is suitably motivated by the right goals. After all, they are the source of outstanding service and part of an unforgettable brand experience. Here are some points... Read More

    CSRs are almost always the most under-appreciated and overworked.  They are silent heroes who sit through the rants of angry customers, while trying to constructively troubleshoot the problem. They have to display immense patience when dealing with customers who as never-ending questions and still not get it. Sometimes they double up as accomplished salesmen who sell... Read More

We thought this article provided a really good perspective on how the importance of customer service has evolved. (It seems like only yesterday when people were talking about Gen X though..) So here’s our take on how customer service should evolve to meet the needs of Gen Y.   Customer service becomes part of the... Read More

Proactive communication can help companies increase their customer’s satisfaction because customers will feel that the company is looking out for their welfare. It also allows companies to introduce new innovation to their customers. But what exactly is proactive communication? Proactive is defined as acting in advance to deal with unexpected difficulty. Being proactive gets you... Read More

What were you doing when you were 8 years old? How about 13? If you were anything like me, you were probably going to school and playing games of sorts, be it with your friends or digitally. Whatever the case, it is a safe bet that you were not doing what Warren Cassell Jr. was... Read More

To most customers, CSRs are just a faceless voice on the other end of the phone most of the time. Guess what? CSRs themselves feel this way too. It becomes increasingly dehumanizing. Each CSR is an individual person who needs to connect with customers as individuals and not just cloned extensions of the company. Achieving this... Read More

Just like you we do not like spam. Although we mentioned this in the post prior to this one. But we felt this reminder deserves a post of its own. Why? That’s because Zopim is spreading the love this Valentine’s day by giving away 20x $20 Amazon vouchers. I didn’t read your earlier post! What... Read More

Love don’t cost a thing? Especially when it comes from Zopim! In fact, we say forget about not costing anything, Zopim is giving away this Valentine’s Day! This Valentine’s Day you will not only get a free widget theme, you’ll stand some chance to win some prizes. Interested? Read on to find out more. Valentine... Read More

For quite some time, Zopim has been served exclusively in English. But now, we are ready to be adventurous and venture uncharted territory. We are ready to help non-English speaking businesses take the first step towards delivering Customer Wow. Making Zopim available in Spanish, Russian and Turkish is the start of Zopim becoming truly global.... Read More