The Sales Pitch – Not your Average Baseball Throw

sales pitch
We’ve all encountered that salesman who seems to have a singular talent in babbling incessantly on and on about his company’s product. Or the CSR who is obviously trying too hard to sell his product to you over the phone. At best, you might be slightly more convinced about the awesomeness of their product (slightly... Read More

Scheduled Maintenance – 23 March, 1am to 6am (GMT)

On 23 March 2014, from 1am to 6am  (GMT) / 22 March, 9pm to 23 March, 2am (EST), our engineers will be performing routine maintenance on our servers. During the scheduled maintenance period we anticipate minimal disruption to chat services and overall Zopim functionality should remain intact. Although there might be momentary disconnections for some... Read More

Spotlight: TrueConf Processes Tickets 10 Times Faster with Zopim

spotlight trueconf
Zopim’s users benefit from live chat in a variety of ways. Some improve their customer service, while other increase sales. Today’s Spotlight feature is on a company who, it turns out has been able to improve every facet of their customer interaction thanks to Zopim Live Chat. Our Spotlight today is on TrueConf, a Russian based... Read More

5 Zopim Shortcuts That Will Save you Time

zopim shortcuts
What’s the first thing you say to a customer asking for help over live chat? For most of us, including Zopim’s customer service reps, it’s something along these lines: Hi! Welcome to Zopim, how can I help you today? That took me just over 9 seconds to type, a small amount of time, but imagine... Read More

10 Huge SEM Mistakes You Should Avoid

sem mistakes
Today’s post is courtesy of Abhijit Gogoi of Kapsica Media, experts in SEO and SEM. We think they’ve got a great handle on how SEM works and can provide us with some invaluable tips. According to a new study, advertises are planning on increasing their paid search spend by 72% in 2014. Further, the overall number... Read More

Spotlight: Prepaidzero Provides Support for Weary Travellers

One of the biggest hassles of travelling is calling any kind of tech support. You don’t want to waste the time or money, only to be put on hold. It’s your holiday! You should be out enjoying the sights, not chained to the phone. That’s why we were pleasantly surprised by Prepaidzero’s selfless view on... Read More

5 Essential Marketing Skills Every Person Should Know

marketing skills
Anyone involved in a business has a role to play in marketing. In today’s highly competitive world, marketing sits across every function of a business, and it’s not just down to ‘The Marketing Department.’ If you work for yourself or run a small business, sales and marketing will be as much a part of your... Read More

Spotlight: How VeraSafe Increases Satisfaction With Zopim Live Chat

spotlight verasafe
VeraSafe has been on a mission to make website security and privacy easy for small and medium sized businesses. Our web-security and privacy management platform does just that, but we found that shoppers still need help deciding which plan fits their needs. Further, great customer service has always been at the core of our business model,... Read More

7 Tips to Build the Perfect Team

team building
Your organization may have excellent infrastructure, great physical resources, and benevolent leadership. But, how good is your team? The people who actually make your company tick. The success and failure of your organization can often hinge on whether you’ve put together the perfect team. Here’s 7 tips to make that happen.   1. Have you... Read More

Spotlight: Asons Solicitors Ready for Lift-Off?

asons spotlight
Although I outlined some of the reasons we wanted live chat (and Zopim) on the new Asons website, there were still a number of questions that needed to be answered. In today’s post I’ll be looking at some of the problems we faced and issues we had to resolve, prior to launch. Decisions had to be... Read More
Older Posts Newer Posts

What is Zopim?

Zopim lets you have live conversations with visitors on your website. Our chat widget allows you to start genuine conversations with your visitors within minutes.

Follow Us