Zopim's Blog http://blog.zopim.com Fri, 17 May 2013 11:04:36 +0000 en-US hourly 1 http://wordpress.org/?v=3.5.1 Part 5 of 5: The Burning Flames of Passion http://blog.zopim.com/2013/05/13/the-burning-flames-of-passion/?utm_source=rss&utm_medium=rss&utm_campaign=the-burning-flames-of-passion http://blog.zopim.com/2013/05/13/the-burning-flames-of-passion/#comments Mon, 13 May 2013 11:49:20 +0000 jodie sun http://blog.zopim.com/?p=2760 CSRs need a direction, and the passion to follow it. Directions are the easy part – most companies probably already have something in mind. Take a look at our recent post on the subject if you need help there. But how about that higher calling? That inner flame that must burn in all employees that... Read More

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]]> http://blog.zopim.com/2013/05/13/the-burning-flames-of-passion/feed/ 0 Gentlemen – To Be, or Not To Be http://blog.zopim.com/2013/05/03/gentlemen-to-be-or-not-to-be/?utm_source=rss&utm_medium=rss&utm_campaign=gentlemen-to-be-or-not-to-be http://blog.zopim.com/2013/05/03/gentlemen-to-be-or-not-to-be/#comments Fri, 03 May 2013 11:35:47 +0000 jodie sun http://blog.zopim.com/?p=2815 Have you checked out the latest video released by PSY of Gangnam Style fame? It’s a great song with catchy lyrics that go “mother father gentleman”. PSY also does a whole load of amusing things in the video (read: all the things that I never dared to do as a child). Anyway, it got me... Read More

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]]> http://blog.zopim.com/2013/05/03/gentlemen-to-be-or-not-to-be/feed/ 0 Tracking Chat Statistics with Google Analytics (Updated) http://blog.zopim.com/2013/04/25/tracking-chat-statistics-with-google-analytics-updated/?utm_source=rss&utm_medium=rss&utm_campaign=tracking-chat-statistics-with-google-analytics-updated http://blog.zopim.com/2013/04/25/tracking-chat-statistics-with-google-analytics-updated/#comments Thu, 25 Apr 2013 11:09:31 +0000 Jeremy http://blog.zopim.com/?p=2795 * This tutorial assumes that you are already using Google Analytics and are familiar with the basics of how it works. If you’re new, Google Analytics is a powerful tool that helps you understand and analyze your web traffic. You can easily find good tutorials online explaining how Google Analytics works. It’s been awhile since we talked... Read More

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]]> http://blog.zopim.com/2013/04/25/tracking-chat-statistics-with-google-analytics-updated/feed/ 5 In search of Customer WOW – What is it and why should I bother? http://blog.zopim.com/2013/04/19/in-search-of-wow-from-your-customers/?utm_source=rss&utm_medium=rss&utm_campaign=in-search-of-wow-from-your-customers http://blog.zopim.com/2013/04/19/in-search-of-wow-from-your-customers/#comments Fri, 19 Apr 2013 11:40:20 +0000 Jeremy http://blog.zopim.com/?p=2784 Customer wow is a term we use quite a lot of on this blog, but we never really got around to explaining it. The premise of the term is pretty simple, it basically refers to customer service that will wow your customers. But if we can’t really put a finger how can we know if... Read More

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]]> http://blog.zopim.com/2013/04/19/in-search-of-wow-from-your-customers/feed/ 3 Communication Methods for Small Businesses: How to Choose Wisely http://blog.zopim.com/2013/04/11/communication-methods-for-small-businesses-how-to-choose-wisely/?utm_source=rss&utm_medium=rss&utm_campaign=communication-methods-for-small-businesses-how-to-choose-wisely http://blog.zopim.com/2013/04/11/communication-methods-for-small-businesses-how-to-choose-wisely/#comments Thu, 11 Apr 2013 12:53:19 +0000 Daniel Tay http://blog.zopim.com/?p=2775 Regardless of the size of any business, communication is integral to its success. With the advancement of communication technology in recent times, businesses are spoilt for choice – different businesses have their own preferred communication methods of choice. With the myriad of communication technologies to choose from, it is sometimes difficult to determine which medium... Read More

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]]> http://blog.zopim.com/2013/04/11/communication-methods-for-small-businesses-how-to-choose-wisely/feed/ 3 Great News – Google Talk Back On Track http://blog.zopim.com/2013/04/09/great-news-google-talk-back-on-track/?utm_source=rss&utm_medium=rss&utm_campaign=great-news-google-talk-back-on-track http://blog.zopim.com/2013/04/09/great-news-google-talk-back-on-track/#comments Tue, 09 Apr 2013 10:19:41 +0000 Jeremy http://blog.zopim.com/?p=2764 We’re glad to announce that Google Talk is finally working with Zopim again! There were issues that caused non-gmail.com users to experience problems when adding gmail.com users to their Google Talk. This meant our chat bots were not able to send the Contact Requests to gmail.com users. Needless to say, this was inconvenient for both... Read More

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]]> http://blog.zopim.com/2013/04/09/great-news-google-talk-back-on-track/feed/ 0 The Importance of the Cherry on Top of the Customer Service Cake http://blog.zopim.com/2013/04/04/the-importance-of-the-cherry-on-top-of-the-customer-service-cake/?utm_source=rss&utm_medium=rss&utm_campaign=the-importance-of-the-cherry-on-top-of-the-customer-service-cake http://blog.zopim.com/2013/04/04/the-importance-of-the-cherry-on-top-of-the-customer-service-cake/#comments Thu, 04 Apr 2013 12:35:13 +0000 Daniel Tay http://blog.zopim.com/?p=2739 Companies spend millions of dollars on big-data market research in a bid to unravel the mysteries of marketing. At the same time, negative customer experiences persist, with devastating results – as of 2012, 86% of consumers quit doing business with a company due to a bad customer experience, while 60% said they would pay more... Read More

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]]> http://blog.zopim.com/2013/04/04/the-importance-of-the-cherry-on-top-of-the-customer-service-cake/feed/ 0 How To Deal With Rude Customers http://blog.zopim.com/2013/03/28/how-to-deal-with-rude-customers/?utm_source=rss&utm_medium=rss&utm_campaign=how-to-deal-with-rude-customers http://blog.zopim.com/2013/03/28/how-to-deal-with-rude-customers/#comments Thu, 28 Mar 2013 13:02:56 +0000 Guest Author http://blog.zopim.com/?p=2726  As a customer service representative, you need to be able to think on your feet and make clients feel happy in all kinds of situations –especially if there is a problem. Being able to strategize quickly and realize what you can actually do for the customer as opposed to what the customer wants from you... Read More

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]]> http://blog.zopim.com/2013/03/28/how-to-deal-with-rude-customers/feed/ 2 Quick Tips for Providing Awesome Customer Support via Email http://blog.zopim.com/2013/03/21/quick-tips-for-providing-awesome-customer-support-via-email/?utm_source=rss&utm_medium=rss&utm_campaign=quick-tips-for-providing-awesome-customer-support-via-email http://blog.zopim.com/2013/03/21/quick-tips-for-providing-awesome-customer-support-via-email/#comments Thu, 21 Mar 2013 10:35:52 +0000 Guest Author http://blog.zopim.com/?p=2712 This article is contributed by Prateek, CEO of SupportBee. A company which helps teams collaborate and deliver friendly customer support. If you want to hear more from Prateek you can follow Prateek on Twtiter @prateekdayal   Quick Tips for Providing Awesome Customer Support via Email   The age of internet and social media allows us... Read More

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]]> http://blog.zopim.com/2013/03/21/quick-tips-for-providing-awesome-customer-support-via-email/feed/ 3 Skype and Zopim (beta) http://blog.zopim.com/2013/03/18/skype-and-zopim/?utm_source=rss&utm_medium=rss&utm_campaign=skype-and-zopim http://blog.zopim.com/2013/03/18/skype-and-zopim/#comments Mon, 18 Mar 2013 04:29:09 +0000 roystontay http://blog.zopim.com/?p=2692 Brace yourselves, this could be the biggest news for Skype since their acquisition by Microsoft ;P Since our official launch back in 2010, Zopim has allowed you to chat with customers on your website using Gtalk, Yahoo, MSN and AIM. And many of you were demanding requesting to see Skype added to our list of IM... Read More

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