Categories - Updates

Zop Update: Operating Hours and Automated Schedule Management

Zopim has been struck by the holiday bug. Last month we launched File Sending and our Holiday Themed Chat Badges. Today we have one final treat in store… Providing great customer support over live chat is an art, and one of the worst things for a customer is an unresponsive chat box. On that note,... Read More

Get in the Holiday Spirit with our Christmas Themed Chat Badges

In the final days of 2013, we’ve put together a whole bunch of exciting new features for our loyal users. On Monday we launched File Sending and today we have another special surprise. Stay tuned to find out more about the latest updates. Everyone loves the holiday season and our customers are no exception. In the past month we’ve been... Read More

Zop Update: Share Files with your Visitors Using Zopim

‘Tis the season to be jolly. And in this last month of 2013 we are going to be releasing a whole bunch of new features for you, our loyal users. Stay tuned to find out more about the latest updates. First up… Imagine your customer was interested in learning more about something you were selling,... Read More

Customer Service Hours Temporarily Shortened – Happy Halloween!

Our customer service representatives will be taking a well deserved break this Friday, 1 November 2013. So, our customer service hours will be temporarily shortened. We will stop serving customers over live chat from: 12am, Friday, 1 November (GMT) / 8pm, Thursday, 31 October (EST) to 12am, Monday, 4 November (GMT)/8pm, Thursday, 3 November (EST) Thanks so much for... Read More

[Updated] IM Clients will Remain Active for Current Users, Disabled for New Signups

Update 2 (19/03/2014): After going through the survey results and hearing everyone’s feedback, we have realized that no solution is likely to satisfy all our users (or even a majority of them). Users are evenly split between (a) support for consumer clients, (b) integration with Jabber/XMPP, and (c) a separate Zopim desktop app. Unfortunately, we don’t have... Read More

Customer Service Hours Temporarily Shortened – Zops on Retreat

Team Zopim will be going away for our annual team bonding retreat from 9 to 15 July. During this period our customer service team will be available on live chat from 1pm to 7am SGT / 5am to 11pm GMT / 2am to 8pm EST. If we are offline, you can leave us a message... Read More

Customer service hours will be temporarily shortened

Our support team will be having training and sharing best practices next week (10 – 14 Dec). During this short period, we will not be able to provide 24 hours Live Chat support. Of course, we will not neglect our duty to you. If we are offline, you can leave messages or email us. Our... Read More

Launching Zopim 2.0 – The Wait is Over

We’re excited to announce the launch of our new dashboard, Zopim 2.0. We’ve come a long way and this marks one of the key moments in our (albeit short) history. There’s a lot to talk about, so dive in and explore the goodies we have created for you. Spanking New Zopim 2.0 When we were... Read More

What is Zopim?

Zopim lets you have live conversations with visitors on your website. Our chat widget allows you to start genuine conversations with your visitors within minutes.

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