Categories - Stuff about Zopim

Changing Channels: Live Chat Takes the Lead in the Latest Zendesk Benchmark Report

This article originally appeared on the Zendesk Blog. The headline gave it away, but before reading that, would you have guessed that live chat is the customer service channel with the highest customer satisfaction rating? That’s just one of many goodies in the latest Zendesk Benchmark report, released today. In the report—which covers the first... Read More

Spotlight: Zespoke Provides Unique Offerings On Live Chat

To small businesses, customer relationships are extremely important. To show their commitment to customers, furniture design and manufacturing company Zespoke allows customers to personalize the style of their furniture and makes each one individually to suit their needs. Zespoke originally started using Zopim in an effort to increase their conversion rates and improve the experience... Read More

Spotlight: The Mail Shark Understands Customers Better With Live Chat

Digital marketing may be stealing the limelight now, but print is far from dead. In fact, depending on the demographic of your target audience, traditional marketing methods such as flyers, name cards, and posters might be more effective than digital ones. The Mail Shark is the print equivalent of a digital ad agency, offering, design,... Read More

We Love Live Chat And You Should Too

It’s the end of the month and you have to settle your credit card bill. Instinctively, you log onto your bank’s website, click a few buttons and review your statement. To your horror, the bank has imposed an unknown “maintenance charge” on your account and your immediate reaction is to confront them about it. In... Read More

Agent Reports – Track Your Teams’ Performance

When we launched Analytics back in 2014, it was a breakthrough. We provided users with insight into their chats — where they came from, how long they lasted and how many were missed. Our customers were able to use this new data to plan their live chat schedules well in advance. But, our first version... Read More

Real-Time Monitoring – Data At A Glance

The importance of Analytics to your business cannot be understated. But, it’s only retrospective. Analytics is great for looking back at what’s been happening over the course of the past few days, weeks, and months, but it’s not so helpful if you need immediate data. So, we decided to build something to fill this gap.... Read More

Introducing Premium — Better Live Chat at Scale

Customer service is all about the connection forged between a support agent and his customer. That’s where Zopim excels, letting you chat in real-time with your web visitors. But as a business grows and expands their support team, it becomes harder to maintain the same level of personalized service customers expect. Admins have too many... Read More

Businesses, meet Messenger

When we’re not face-to-face with friends and family (and sometimes, even when we are), we use chat and messaging to have “live” conversations. The desire for quick, real-time communication is seeping into our commercial correspondence as well—almost half of people in a Software Advice survey preferred live chat for online shopping questions. So what are people... Read More

Zop Update: Chat Rating – How Satisfied Are Your Customers?

In 2013, Zendesk’s Customer Satisfaction Benchmark made a startling revelation. Customers were most satisfied when receiving support over voice and live chat – beating out email, social and other channels. In truth, this didn’t surprise us a whole lot as we already knew the importance of 1:1 real-time engagement between agents and customers. What we... Read More

Scheduled Maintenance – 24 January, 5 am to 9 am (UTC)

Scheduled maintenance is complete.   Updates: 8 Nov, 5:00 am (UTC): Our scheduled maintenance has started. Please drop us a message if you have any questions. 8 Nov, 6.24 am (UTC): If you’re having issues using our iOS app please re-install. We’ve submitted a fix to the App Store. If you’re having any other issues... Read More
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What is Zopim?

Zopim lets you have live conversations with visitors on your website. Our chat widget allows you to start genuine conversations with your visitors within minutes.

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