Categories - Resource

Ebook: The customer service secret that will grow your business

  All businesses want to grow bigger and better. Increased conversions, soaring profits, and greater customer satisfaction—they’re the good kind of rising numbers that help business owners sleep soundly. But growing your business isn’t always easy, and your well-intended plans can sometimes do more harm than good if carried out in the wrong way. The... Read More

Setup Zopim’s Dashboard as a Desktop App with Notifications

We have spent countless hours perfecting our Dashboard, and making it easier for you to chat with visitors. We are confident that this is the best way for everyone to have a positive experience using Zopim, as we are able to ensure compatibility with most major browsers and operating systems. But, many of you still feel that a... Read More

Tracking Chat Statistics with Google Analytics

Last week we officially launched Analytics – giving our users an efficient way of tracking their chat and agent activity. With Analytics, you can track your chat volume to get a better idea of which days are the busiest, examine why chats are being missed and why wait times are increasing during certain periods, and... Read More

Triggers: The Secret to Supercharging Your Conversions

Over the years of manning our own live chat, we have accumulated quite a number of tricks related to our triggers functionality. Since it’s the season of giving, we thought now would be a great time to share a couple of them with you!   1. Automated greetings Let’s get started with the oldest trick... Read More

Boost Agents’ Productivity with Weekly Chat Analytics Report

Evaluating agents’ performance used to be really frustrating. To do any decent evaluation you had to log into dashboard and manually eye ball the chat history. Luckily those groggy eye days are gone now that we have launched our weekly chat analytics report! It’s more than just analytics on steroids. We have done all heavy lifting... Read More

UX Series Ep 2 – [Widget Design] Is Less More?

* Note: This post specifically relates to the design of the chat widget on our own website. It is still undergoing testing, but we’d like to gather some feedback before introducing it as a replacement for the current default design. Some of you might have noticed subtle changes to Zopim’s chat widget over the weekend.... Read More

UX Series Ep 1 – New Dashboard

This is the first post in our user experience (UX) discussion series featuring our new dashboard. Many of you are really excited about the new dashboard and want a say in how it eventually turns out. So we thought it would be good for us to share our design considerations, and to have an open... Read More

Intelligent Trigger Rules – 5 minute tutorial

[Update: Since first launching, our Trigger System has been updated dramatically. Please have a look at our most recent article for better guidance:] Our Intelligent Trigger System can help you automate Zopim in countless ways. But first of all, let’s take 5 minutes to find out how to create triggers and how the system works. In... Read More

Intelligent Triggers – A Million Features in One

Okay, maybe the headline is a little exaggerated =) But our Intelligent Trigger System does allows you to automate Zopim in many ways. Because it’s designed to be flexible and powerful, there’s no limit to the number of ways you can use this feature. While we don’t want to limit your creativity, here’s a sampling of some... Read More

What is Zopim?

Zopim lets you have live conversations with visitors on your website. Our chat widget allows you to start genuine conversations with your visitors within minutes.

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