Categories - Product

A New Live Chat Widget – Ready for Mobile

[UPDATE: Read our instructions for installing the new live chat widget] If you’ve visited Zopim.com recently, you would have seen our gorgeous new live chat widget. We have spent the past few months completely redesigning the widget and we’re finally ready to take the covers off. So what have we got in store? Well it’s... Read More

Skype and Zopim (beta)

[UPDATE: Due to breaking changes from Skype, Google Talk, and AIM, we have no choice but to stop integration of IM clients. Please read this post for more details]. Brace yourselves, this could be the biggest news for Skype since their acquisition by Microsoft ;P Since our official launch back in 2010, Zopim has allowed you to chat... Read More

Zopim’s Integrations. Just Got Better.

Here’s a small present from us folks at Zopim. A new CRM integration interface! The new face lift of our CRM integration will help us round up an amazing year for Zopim with a little something for our users. Integrations with your favorite Customer Relationship Management systems – or just CRM for short – just... Read More

Dress Up your Chat Widget in Holiday Themes

Happy Holidays! In the mood of festivity, we created a gift that we think you will like…..a holiday themed chat widget! You can see how it looks right on this page. Pretty sweet isn’t it? What’s more, it doesn’t matter if you’ve been naughty or nice, it’s free for all users. I guess that makes... Read More

We accept PayPal payments!

PayPal fans, here’s something to cheer about: Zopim now accepts payment via Paypal, in addition to VISA and Mastercard. This is good news for customers who don’t have credit cards. It also comes as a relief for those who prefer a more convenient mode of payment. We all know how troublesome it is to reach... Read More

Boost Agents’ Productivity with Weekly Chat Analytics Report

Evaluating agents’ performance used to be really frustrating. To do any decent evaluation you had to log into dashboard and manually eye ball the chat history. Luckily those groggy eye days are gone now that we have launched our weekly chat analytics report! It’s more than just analytics on steroids. We have done all heavy lifting... Read More

Launching Zopim 2.0 – The Wait is Over

We’re excited to announce the launch of our new dashboard, Zopim 2.0. We’ve come a long way and this marks one of the key moments in our (albeit short) history. There’s a lot to talk about, so dive in and explore the goodies we have created for you. Spanking New Zopim 2.0 When we were... Read More

UX Series Ep 1 – New Dashboard

This is the first post in our user experience (UX) discussion series featuring our new dashboard. Many of you are really excited about the new dashboard and want a say in how it eventually turns out. So we thought it would be good for us to share our design considerations, and to have an open... Read More

Brand New Widget Theme Editor

It’s no secret that we’ve been working on a new version of our dashboard, widget, and website. And we’re reaching the stage where we can start letting you get your hands on some improvements. From here on, you can look forward to mini releases and some extra sweetness once every few weeks. These mini updates include... Read More

Get more information about your customers (beta)

Over the past couple of days, we’ve tested and rolled out a useful new feature. You might have seen some basic information about your customers when starting chats. For those of you who may have missed it, it looks something like this: We have partnered with Rapleaf to provide basic information (Age, Gender, Location) about... Read More
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What is Zopim?

Zopim lets you have live conversations with visitors on your website. Our chat widget allows you to start genuine conversations with your visitors within minutes.

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