Categories - Product

Chat Routing: Help Your Agents Manage High Chat Volume and Increase Satisfaction

Customers want prompt support. Research indicates that 60% of customers dislike waiting on hold for even one minute, and if they don’t get support quickly, they might abandon your website altogether. Unlike phone support, live chat lets your agents serve multiple customers at once, keeping wait times low and increasing customer satisfaction. Offering timely support... Read More

Zopim Agent Essentials: An Introduction to Live Chat

We’ve designed Zopim to be beautifully simple. In fact, it’s so simple it only takes a couple of minutes to install and immediately start chatting with customers. But, Zopim also comes with a variety of options that can help you serve your customers more effectively. These features aren’t particularly complicated, but to help you get... Read More

The Finest Chat Experience on Mobile Devices

    Mobile devices have undeniably become a part of our lives. Nobody leaves home without their smartphones and mobile content is now our most trusted companion during long commutes. In fact, since 2014, Internet usage on mobile devices exceeded that on computers. This means that mobile platforms are visitors’ top choice when accessing content.... Read More

Organize Your Conversations With Chat Tags

Customers are central to a business’ success and understanding them makes it easier to address their pain points and keep them happy. That’s why we previously introduced Chat Ratings and Analytics that enables businesses to take a closer look at how their support team is performing in meeting customer needs. However, there’s still a gap.... Read More

Zopim Analytics 101: Measure Agent Productivity (Part 3)

This article is part 3 of a 3 part series. In each part we will explore different elements of Zopim Analytics. In this final installment of Zopim Analytics 101, we take a look at agent productivity and find out how Analytics can help you decide on the number of agents to deploy during busy periods. Scenario... Read More

Zopim Analytics 101: Investigating Wait Times (Part 2)

This article is part 2 of a 3 part series. In each part we will explore different elements of Zopim Analytics. In Part 1 of the Zopim Analytics 101 series, we came up with 2 scenarios to demonstrate how to measure customer satisfaction and investigate missed chats. In this post, we present 2 additional uses of... Read More

Zopim Analytics 101: Measuring Customer Satisfaction (Part 1)

This article is part 1 of a 3 part series. In each part we will explore different elements of Zopim Analytics. Our recently launched package – Zopim Premium – is intended to provide support team managers with greater insight into the productivity and performance of their agents. One of the key features of this new package is the update... Read More

Mobile App Update – What We’re Working On

We’re actively working on improving the Zopim Mobile app experience. Above all, we want to provide apps that are available whenever you need them and allow you to support your customers while on the go.   Coming soon are improvements to both our Android and iOS apps. Improved connectivity Better chat notifications Log-in enhancements including log-in... Read More

Introducing the Zopim Chat SDK for Native Mobile Support

We’ve worked to make it beautifully simple to put customer support front and center for your mobile users. Embeddables and the Zendesk Mobile SDK has made it effortless to bring ticketing and Help Center elements into any iOS or Android app, and now to round out the package is the public release of our Chat... Read More

Operating Hours V2 – Now With Multiple Schedules

Last year, we launched Operating Hours which allowed  administrators to set schedules for when their agents would appear online or invisible. After gathering customer feedback and improving the feature, we’re proud to announce the launch of Operating Hours V2. How does this update help you as a Zopim user? Are you wondering if you should... Read More
1 2 3

What is Zopim?

Zopim lets you have live conversations with visitors on your website. Our chat widget allows you to start genuine conversations with your visitors within minutes.

Follow Us