Categories - Live Chat

How to Route Chats to Specific Departments using Triggers

We’ve launched a new feature which automatically routes incoming chats to active agents. Introducing Chat Routing.   Zopim’s two most popular features are undoubtedly Departments and Triggers. Both these features are incredibly powerful and can help you increase your chat requests and streamline your workflow. Today, we’re improving both Departments and Triggers by introducing automated chat... Read More

Scheduled Maintenance – 24 August, 3am to 4am (GMT)

On 24 August 2014, from 3am to 4am (GMT), our engineers will be performing routine maintenance on our servers. During the scheduled maintenance period no payments will be processed and a couple of chats may be interrupted. However, all other Zopim functionality will remain intact. We apologize for any inconvenience caused. If you have any questions or feedback, please... Read More

Whitepaper: How to Add Personality to your Customer Engagement Campaign

To download the whitepaper on customer engagement click here. In 1985, after years of extensive research, Coca-Cola unveiled its newest flavour titled “New Coke“. Despite millions of marketing dollars thrown at the product, it was a resounding failure. Customers did not agree with the change in taste and wanted “Classic Coke” back. Less than 3 months later,... Read More

Live Chat Support Hours Reduced – 24 – 25 July

Our customer support team will be exploring their new digs throughout Thursday and Friday (24 and 25 July). So, during the day, we will not be able to provide 24 hours live chat support. Of course, this does not mean we will be neglecting our duty to you. You can leave messages or email us... Read More

Spotlight: 3 Minute Angels on the Importance of Customer Service

Last month I sat down with Darren Bennett, Marketing Manager for 3 Minute Angels, to discuss customer service, live chat, and how Zopim has helped them attract new clients. What exactly does 3 Minute Angels do? Darren: 3 Minute Angels are Australia’s leading corporate and event massage provider. Our masseuses, known as ‘Angels’, deliver our trademark... Read More

Live Chat Support Hours Shortened – 2 – 3 July, 3am to 3am (GMT)

Our customer support team will be having their bi-monthly all hands throughout Wednesday (2 July). During the day, we will not be able to provide 24 hours live chat support. Of course, this does not mean we will be neglecting our duty to you. You can leave messages or email us on support@zopim.com and we will respond within 24... Read More

Spotlight: Indigo Shows Us How to Multitask with Zopim

The car rental market in the UK is massive, contributing around £14 billion ($23 billion) to the economy every year. To stay ahead it’s important for businesses to ensure they are able to meet customer demand promptly and effectively. This is where Indigo Car Hire and their exemplary customer support team come in. Indigo, founded by... Read More

Spotlight: LawyerFair Increases Conversion with Direct Engagement

Although plenty of law firms have had their share of success with Zopim (Asons Solicitors signed up 9 new clients!), live chat has yet to make a significant dent in this industry. Part of the reason is that legal matters are often highly sensitive in nature and customers might be reluctant to share their concerns... Read More

9 Zopim API Tricks to Hack Live Chat

We frequently update Zopim and add exciting new features, but it’s impossible for us to anticipate the needs of every single customer. This is why we created the Zopim API to allow users to modify the chat widget. The average Zopim user may never have heard of the term “API” (an acronym for “Application Programming Interface”), nor would... Read More

Don’t Fall Asleep on the Job: 4 Tips to Provide After Hours Support

What After Hours Support Can Mean for your Business If you are limiting your customer support to only certain hours of the day, you may be doing your business serious damage. With today’s customers living such a hectic lifestyle, they might require assistance at odd times and it’s your duty as a business to ensure they are... Read More
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Zopim lets you have live conversations with visitors on your website. Our chat widget allows you to start genuine conversations with your visitors within minutes.

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