Categories - Live Chat

Zop Update: Chat Rating – How Satisfied Are Your Customers?

In 2013, Zendesk’s Customer Satisfaction Benchmark made a startling revelation. Customers were most satisfied when receiving support over voice and live chat – beating out email, social and other channels. In truth, this didn’t surprise us a whole lot as we already knew the importance of 1:1 real-time engagement between agents and customers. What we... Read More

The Smart Move: 3 Reasons to use Live Chat

We hear “customer service” and our minds immediately jump to those interminable phone call experiences. We tap our fingers impatiently while the machine lists options from 0 to 9 only to find that our problem is not actually listed. We then pull our phone away from our ears as some unexpected classical or rock music... Read More

Scheduled Maintenance – 24 January, 5 am to 9 am (UTC)

Scheduled maintenance is complete.   Updates: 8 Nov, 5:00 am (UTC): Our scheduled maintenance has started. Please drop us a message if you have any questions. 8 Nov, 6.24 am (UTC): If you’re having issues using our iOS app please re-install. We’ve submitted a fix to the App Store. If you’re having any other issues... Read More

Live Chat Support Hours Reduced in December – Happy Holidays!

It’s been a long year for our customer support team and we’d like to reward them with a few days of well deserved rest before ushering in the new year. So, our customer support team will be unavailable over live chat during the following periods (all times in UTC): 3:00 p.m. 10 Dec to 3:00 p.m.... Read More

Infographic: There’s a Chat for That

In recent years, companies have realized that providing customers with greater engagement opportunities can increase overall satisfaction and make their brands more appealing. Indeed, according to a report from the Aberdeen Group, 94% of organizations provide service and support across multiple channels (including, email, telephone, e-services, Web queries, remote support, social media, live chat, mobile... Read More

Customize Pre-Chat Greetings, Department Labels, and Offline Forms

Although it’s possible to customize Department Labels, Pre-Chat Greetings, and Offline Forms straight from the Zopim Dashboard, it doesn’t give you a lot of control. For example, a big limitation of changing the pre-chat greeting from the Dashboard is that the setting will apply to all the pages where the Zopim widget is enabled. So,... Read More

Spotlight: Love with Food Aces Customer Service with Analytics

The world is seeing a resurgence in healthy and sustainable eating. In the 2014 Lempert Report, Phil Lempert predicts that adults are increasingly motivated towards improving their eating quality or as he calls it “better for you snacking”. This dietary shift has fueled the growth of subscription-based snack provider Love with Food. Based in San... Read More

Zop Update: Introducing Analytics – Give your Data a Voice

Update (27/4/15): With the launch of Zopim Premium, we have extended Analytics to include Agent Reports. Agent Reports provides you with metrics on your agents productivity and performance. Read more about Agent Reports and how it can benefit your business here.     Ever since launching Zopim live chat, our singular goal has been to... Read More

Live Chat Support Hours Reduced – 19 & 22 September

Our customer support team will be on training throughout Friday and Monday (19 & 22 September). So, during the day, we will not be able to provide 24 hours live chat support. Of course, this does not mean we will be neglecting our duty to you. You can leave messages or email us on support@zopim.com and we... Read More

Zopim iOS App Updated

Update (24/9/14): We’ve released version 0.5.11 into the App Store. It should fix most of the issues people have been having with iOS8. Please go ahead, download it and let us know if your problem’s been fixed. Update (18/9/14): We’ve verified that the current release runs in the official iOS8 update. Our engineers will continue monitoring,... Read More
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Zopim lets you have live conversations with visitors on your website. Our chat widget allows you to start genuine conversations with your visitors within minutes.

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