Categories - Just For Fun

Get in the Holiday Spirit with our Christmas Themed Chat Badges

In the final days of 2013, we’ve put together a whole bunch of exciting new features for our loyal users. On Monday we launched File Sending and today we have another special surprise. Stay tuned to find out more about the latest updates. Everyone loves the holiday season and our customers are no exception. In the past month we’ve been... Read More

Customer Service Lessons from Cpt. Mike of the Good Ship Netflix

No matter how great your customer service, conversations can become painful when trying to solve highly technical issues. Worse, many customers complain about getting “canned” answers or scripted responses that make them feel helpless about their situation. We’ve written many words about the importance of sounding human and taking a personal approach to customer service,... Read More

9 Customer Service Quotes that will make you think Twice

We often preach the correct and proper methods of providing good customer service, but in today’s post we’re going to learn from the greats. Here are 9 quotes from business leaders and other influential people. 1. “Your most unhappy customers are your greatest source of learning.” – Bill Gates, Founder of Microsoft (Source) We often... Read More

Stories from Customer Service Hell

According to Help Scout, the most common customer complaint is not dissatisfaction with the product or service, but rather the post-sales customer service. It is no secret that good customer service should be one of the pillars of your business. But not every company can be Zappos, and not every company can consistently WOW their customers. Most organizations understand that... Read More

Gentlemen – To Be, or Not To Be

Have you checked out the latest video released by PSY of Gangnam Style fame? It’s a great song with catchy lyrics that go “mother father gentleman”. PSY also does a whole load of amusing things in the video (read: all the things that I never dared to do as a child). Anyway, it got me... Read More

What people think I do

Following the many ‘What people think I do’ memes, we have specially created one just for our dearest CSRs, and all you Customer Support evangelists. Hope you like it! P.S. That’s not what we really do… oh wait a minute… ;p

Things about Valentine’s Day we bet you never knew

We bet you never knew that 7.7 million women in the U.S. buy roses for themselves on Valentine’s Day. Or that the number of cards sent in the U.S. is enough to go around the world 5 times when laid end to end. Trace the billions of dollars that people around the world splurge on... Read More

What is Zopim?

Zopim lets you have live conversations with visitors on your website. Our chat widget allows you to start genuine conversations with your visitors within minutes.

Follow Us