Categories - Integrations

[Updated] IM Clients will Remain Active for Current Users, Disabled for New Signups

Update 2 (19/03/2014): After going through the survey results and hearing everyone’s feedback, we have realized that no solution is likely to satisfy all our users (or even a majority of them). Users are evenly split between (a) support for consumer clients, (b) integration with Jabber/XMPP, and (c) a separate Zopim desktop app. Unfortunately, we don’t have... Read More

IM Integration Not Working with Google Hangouts

[UPDATE: Due to breaking changes from Skype, Google Talk, and AIM, we have no choice but to stop integration of IM clients. Please read this post for more details]. Since 2010, we have been promoting Google Talk as our preferred Instant Messaging (IM) client for Zopim’s IM integration. To Zopim, Google Talk was like the awesome girlfriend that... Read More

Tracking Chat Statistics with Google Analytics (Updated)

* This tutorial assumes that you are already using Google Analytics and are familiar with the basics of how it works. If you’re new, Google Analytics is a powerful tool that helps you understand and analyze your web traffic. You can easily find good tutorials online explaining how Google Analytics works. It’s been awhile since we talked... Read More

Great News – Google Talk Back On Track

We’re glad to announce that Google Talk is finally working with Zopim again! There were issues that caused non-gmail.com users to experience problems when adding gmail.com users to their Google Talk. This meant our chat bots were not able to send the Contact Requests to gmail.com users. Needless to say, this was inconvenient for both... Read More

Skype and Zopim (beta)

[UPDATE: Due to breaking changes from Skype, Google Talk, and AIM, we have no choice but to stop integration of IM clients. Please read this post for more details]. Brace yourselves, this could be the biggest news for Skype since their acquisition by Microsoft ;P Since our official launch back in 2010, Zopim has allowed you to chat... Read More

Zopim’s Integrations. Just Got Better.

Here’s a small present from us folks at Zopim. A new CRM integration interface! The new face lift of our CRM integration will help us round up an amazing year for Zopim with a little something for our users. Integrations with your favorite Customer Relationship Management systems – or just CRM for short – just... Read More

Zoho CRM features Zopim-Zoho CRM integration

Zopim is now integrated with Zoho CRM! To find out how it works, read our detailed guide here. Arvind from Zoho CRM has also published our guest post (below) on their blog. ********* Zopim integrates with Zoho CRM 31 Jan 2011 This is a guest post by Qing Ru, VP Marketing of Zopim. If there... Read More

Get more information about your customers (beta)

Over the past couple of days, we’ve tested and rolled out a useful new feature. You might have seen some basic information about your customers when starting chats. For those of you who may have missed it, it looks something like this: We have partnered with Rapleaf to provide basic information (Age, Gender, Location) about... Read More

Tracking Chat Statistics with Google Analytics

* This tutorial assumes that you are already using Google Analytics and are familiar with the basics of how it works. If you’re new, Google Analytics is a powerful tool that helps you understand and analyze your web traffic. A great tutorial on how it works is available here. Today we’re announcing a new feature which is... Read More

What is Zopim?

Zopim lets you have live conversations with visitors on your website. Our chat widget allows you to start genuine conversations with your visitors within minutes.

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