Categories - Improvements

A New Live Chat Widget – Ready for Mobile

[UPDATE: Read our instructions for installing the new live chat widget] If you’ve visited recently, you would have seen our gorgeous new live chat widget. We have spent the past few months completely redesigning the widget and we’re finally ready to take the covers off. So what have we got in store? Well it’s... Read More

Tracking Chat Statistics with Google Analytics (Updated)

* This tutorial assumes that you are already using Google Analytics and are familiar with the basics of how it works. If you’re new, Google Analytics is a powerful tool that helps you understand and analyze your web traffic. You can easily find good tutorials online explaining how Google Analytics works. It’s been awhile since we talked... Read More

Skype and Zopim (beta)

[UPDATE: Due to breaking changes from Skype, Google Talk, and AIM, we have no choice but to stop integration of IM clients. Please read this post for more details]. Brace yourselves, this could be the biggest news for Skype since their acquisition by Microsoft ;P Since our official launch back in 2010, Zopim has allowed you to chat... Read More

Zopim’s Integrations. Just Got Better.

Here’s a small present from us folks at Zopim. A new CRM integration interface! The new face lift of our CRM integration will help us round up an amazing year for Zopim with a little something for our users. Integrations with your favorite Customer Relationship Management systems – or just CRM for short – just... Read More

We accept PayPal payments!

PayPal fans, here’s something to cheer about: Zopim now accepts payment via Paypal, in addition to VISA and Mastercard. This is good news for customers who don’t have credit cards. It also comes as a relief for those who prefer a more convenient mode of payment. We all know how troublesome it is to reach... Read More

Boost Agents’ Productivity with Weekly Chat Analytics Report

Evaluating agents’ performance used to be really frustrating. To do any decent evaluation you had to log into dashboard and manually eye ball the chat history. Luckily those groggy eye days are gone now that we have launched our weekly chat analytics report! It’s more than just analytics on steroids. We have done all heavy lifting... Read More

Launching Zopim 2.0 – The Wait is Over

We’re excited to announce the launch of our new dashboard, Zopim 2.0. We’ve come a long way and this marks one of the key moments in our (albeit short) history. There’s a lot to talk about, so dive in and explore the goodies we have created for you. Spanking New Zopim 2.0 When we were... Read More

Intelligent Live Chat Triggers – Less Work, More Sales

Targeted Proactive Chat Live chat increases sales conversion, therefore it is important to proactively start conversations with high potential leads. With Zopim’s Intelligent Trigger System, you can automate the process of identifying leads and initiating chats with them. How are high potential leads identified? It really differs from site to site. For example on a... Read More

Intelligent Trigger Rules – 5 minute tutorial

[Update: Since first launching, our Trigger System has been updated dramatically. Please have a look at our most recent article for better guidance:] Our Intelligent Trigger System can help you automate Zopim in countless ways. But first of all, let’s take 5 minutes to find out how to create triggers and how the system works. In... Read More

What is Zopim?

Zopim lets you have live conversations with visitors on your website. Our chat widget allows you to start genuine conversations with your visitors within minutes.

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