Categories - Improvements

* This tutorial assumes that you are already using Google Analytics and are familiar with the basics of how it works. If you’re new, Google Analytics is a powerful tool that helps you understand and analyze your web traffic. You can easily find good tutorials online explaining how Google Analytics works. It’s been awhile since we talked... Read More

Brace yourselves, this could be the biggest news for Skype since their acquisition by Microsoft ;P Since our official launch back in 2010, Zopim has allowed you to chat with customers on your website using Gtalk, Yahoo, MSN and AIM. And many of you were demanding requesting to see Skype added to our list of IM... Read More

Here’s a small present from us folks at Zopim. A new CRM integration interface! The new face lift of our CRM integration will help us round up an amazing year for Zopim with a little something for our users. Integrations with your favorite Customer Relationship Management systems – or just CRM for short – just... Read More

PayPal fans, here’s something to cheer about: Zopim now accepts payment via Paypal, in addition to VISA and Mastercard. This is good news for customers who don’t have credit cards. It also comes as a relief for those who prefer a more convenient mode of payment. We all know how troublesome it is to reach... Read More

Evaluating agents’ performance used to be really frustrating. To do any decent evaluation you had to log into dashboard and manually eye ball the chat history. Luckily those groggy eye days are gone now that we have launched our weekly chat analytics report! It’s more than just analytics on steroids. We have done all heavy lifting... Read More

We’re excited to announce the launch of our new dashboard, Zopim 2.0. We’ve come a long way and this marks one of the key moments in our (albeit short) history. There’s a lot to talk about, so dive in and explore the goodies we have created for you. Spanking New Zopim 2.0 When we were... Read More

Targeted Proactive Chat Live chat increases sales conversion, therefore it is important to proactively start conversations with high potential leads. With Zopim’s Intelligent Trigger System, you can automate the process of identifying leads and initiating chats with them. How are high potential leads identified? It really differs from site to site. For example on a... Read More

Our Intelligent Trigger System can help you automate Zopim in countless ways. But first of all, let’s take 5 minutes to find out how to create triggers and how the system works. In this tutorial, we will run through how you can create a simple trigger that starts a chat with visitors that have landed on... Read More