Categories - Guest Post

 As a customer service representative, you need to be able to think on your feet and make clients feel happy in all kinds of situations –especially if there is a problem. Being able to strategize quickly and realize what you can actually do for the customer as opposed to what the customer wants from you... Read More

This article is contributed by Prateek, CEO of SupportBee. A company which helps teams collaborate and deliver friendly customer support. If you want to hear more from Prateek you can follow Prateek on Twtiter @prateekdayal

Proactive communication can help companies increase their customer’s satisfaction because customers will feel that the company is looking out for their welfare. It also allows companies to introduce new innovation to their customers. But what exactly is proactive communication? Proactive is defined as acting in advance to deal with unexpected difficulty. Being proactive gets you... Read More

What were you doing when you were 8 years old? How about 13? If you were anything like me, you were probably going to school and playing games of sorts, be it with your friends or digitally. Whatever the case, it is a safe bet that you were not doing what Warren Cassell Jr. was... Read More

Zopim is the Rapleaf’s API Integration of the month! And it’s not a coincidence. We got the integration setup so easily and users have been really happy with advanced customer profiling they are getting ever since. Last but not least, I want to share with you a post that Irina from Rapleaf wrote:   Zopim... Read More

Zopim is now integrated with Zoho CRM! To find out how it works, read our detailed guide here. Arvind from Zoho CRM has also published our guest post (below) on their blog. ********* Zopim integrates with Zoho CRM 31 Jan 2011 This is a guest post by Qing Ru, VP Marketing of Zopim. If there... Read More

Patrick Allen, CEO of Webgreek and a daily Zopim user, shares with us how he builds great relationships with his customers by listening to and remembering everything they say, literally, with the Zopim-Highrise integration. ********* Pull your customers closer with every chat The big secret to our success here at Webgreek really isn’t a secret,... Read More