Categories - Features

Zop Video: Set up Integrations

This video is part of our Zop Tutorial Video series. Zopim integrates with a number of customer relations management platforms, such as Zendesk, Salesforce, and Highrise. The integrations’ enable Zopim to communicate with the CRM, so we can send and receive information seamlessly. Here’s how: Click here to go to set up an integration: http://zop.im/integrations.... Read More

Zop Video: Add Agents and Manage Departments

This video is part of our Zop Tutorial Video series. Smaller organisations may only have to support a few customers at a time. But, what if your organisation suddenly had hundreds of customers to support at the same time? With Zopim you can add as many agents as you need to handle any situation. You... Read More

Zop Video: Using Triggers for Proactive Chat

This video is part of our Zop Tutorial Video series. Triggers are a great way to engage customers and increase conversions. Triggers let you automatically create actions based on certain criteria. Think of a “if”/”then” scenario. “IF” a certain criteria is met, “THEN” a specific action will take place. For example, you can create a... Read More

Zop Video: Customizing the Live Chat Widget

This video is part of our Zop Tutorial Video series. We’ve made it incredibly easy for you to customize most of the elements in the chat widget. In our next video we’ll show you how! Try customizing the chat widget: http://zop.im/customize. Let us know what you think and if we can make any improvements.  ... Read More

Zop Video: The Visitor List Gives you a Birds-Eye View

This video is part of our Zop Tutorial Video series. Imagine what would happen if your website was so popular you suddenly had thousands of people visiting it? How would you keep track of visitors who wanted to chat with you? While the orange serve request button will ensure you never miss a chat, our... Read More

Zop Video: Reply in a Snap with Shortcuts

This video is part of our Zop Tutorial Video series. In our next video we’ll show you to you can reply to your visitors in a snap with our Shortcuts feature. Shortcuts act like text expanders, which let you type a few characters and turn them into a complete sentence. Click here to create a... Read More

Zop Video: Chat in Different Languages with Automatic Translations

This video is part of our Zop Tutorial Video series. In our second video we’ll show you Zopim Live Chat automatically translates your chats into whatever language you want. Live chat is a great way to provide instant support to your customers. But what happens when your customers speak a different language? Zopim’s interface automatically detects... Read More

Zop Video: Enjoy our First 3 Zopim Tutorial Videos

We spent the last few months of 2013 putting together a bunch of awesome tutorial videos for Zopim. Over the course of the next week we’ll be launching them for everyone to enjoy! Let us know what you think and if we can make any improvements.   Section 1 – Sign up to Zopim Live... Read More

Zop Update: Operating Hours and Automated Schedule Management

Edit: We recently launched a new and improved version of Operating Hours. Read more about it here.  Zopim has been struck by the holiday bug. Last month we launched File Sending and our Holiday Themed Chat Badges. Today we have one final treat in store… Providing great customer support over live chat is an art,... Read More

Zop Update: Share Files with your Visitors Using Zopim

Update: Admins are now able to manage file sending by choosing custom file extensions or turning it off entirely.      ‘Tis the season to be jolly. And in this last month of 2013 we are going to be releasing a whole bunch of new features for you, our loyal users. Stay tuned to find... Read More
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What is Zopim?

Zopim lets you have live conversations with visitors on your website. Our chat widget allows you to start genuine conversations with your visitors within minutes.

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