Categories - Features

Zop Update: Operating Hours and Automated Schedule Management

Zopim has been struck by the holiday bug. Last month we launched File Sending and our Holiday Themed Chat Badges. Today we have one final treat in store… Providing great customer support over live chat is an art, and one of the worst things for a customer is an unresponsive chat box. On that note,... Read More

Zop Update: Share Files with your Visitors Using Zopim

‘Tis the season to be jolly. And in this last month of 2013 we are going to be releasing a whole bunch of new features for you, our loyal users. Stay tuned to find out more about the latest updates. First up… Imagine your customer was interested in learning more about something you were selling,... Read More

Top 3 Most Requested Features in Customer Service Software

Zopim prides itself on building consumer engagement tools which are intuitive and provide value to businesses. An integral part of our development cycle is to validate whether a particular product is beneficial to a customer. This can often be difficult as surveying a large enough cross-section of the public can be a challenge. Fortunately, Ashley... Read More

Tracking Chat Statistics with Google Analytics (Updated)

* This tutorial assumes that you are already using Google Analytics and are familiar with the basics of how it works. If you’re new, Google Analytics is a powerful tool that helps you understand and analyze your web traffic. You can easily find good tutorials online explaining how Google Analytics works. It’s been awhile since we talked... Read More

Triggers: The Secret to Supercharging Your Conversions

Over the years of manning our own live chat, we have accumulated quite a number of tricks related to our triggers functionality. Since it’s the season of giving, we thought now would be a great time to share a couple of them with you!   1) Automated greetings Let’s get started with the oldest trick... Read More

Boost Agents’ Productivity with Weekly Chat Analytics Report

Evaluating agents’ performance used to be really frustrating. To do any decent evaluation you had to log into dashboard and manually eye ball the chat history. Luckily those groggy eye days are gone now that we have launched our weekly chat analytics report! It’s more than just analytics on steroids. We have done all heavy lifting... Read More

Launching Zopim 2.0 – The Wait is Over

We’re excited to announce the launch of our new dashboard, Zopim 2.0. We’ve come a long way and this marks one of the key moments in our (albeit short) history. There’s a lot to talk about, so dive in and explore the goodies we have created for you. Spanking New Zopim 2.0 When we were... Read More

Brand New Widget Theme Editor

It’s no secret that we’ve been working on a new version of our dashboard, widget, and website. And we’re reaching the stage where we can start letting you get your hands on some improvements. From here on, you can look forward to mini releases and some extra sweetness once every few weeks. These mini updates include... Read More

Get more information about your customers (beta)

Over the past couple of days, we’ve tested and rolled out a useful new feature. You might have seen some basic information about your customers when starting chats. For those of you who may have missed it, it looks something like this: We have partnered with Rapleaf to provide basic information (Age, Gender, Location) about... Read More

Tracking Chat Statistics with Google Analytics

* This tutorial assumes that you are already using Google Analytics and are familiar with the basics of how it works. If you’re new, Google Analytics is a powerful tool that helps you understand and analyze your web traffic. A great tutorial on how it works is available here. Today we’re announcing a new feature which is... Read More
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What is Zopim?

Zopim lets you have live conversations with visitors on your website. Our chat widget allows you to start genuine conversations with your visitors within minutes.

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