Categories - Customer Stories

Spotlight: Wonderful Union Customers Prefer Live Chat

Wonderful Union is a fan engagement company that builds websites for some of the biggest names in the music industry, like Backstreet Boys and Taylor Swift. Their Fan Support Team is trained to answer questions about the functionality of their sites and services. Before chat, Wonderful Union provided support via phone, email, Twitter, and Facebook.... Read More

Spotlight: 50% of Fishfishme Customers Make a Booking Through Chat

Finding the perfect fishing adventure can take some work. It’s not a one man show, because besides needing boats, you also need a captain to run it. Fishfishme has been helping people take the pain out of planning their perfect fishing holiday since 2012. They cover some of the best fishing spots in the world... Read More

Spotlight: Here’s How The Tennessee Government Maintains an 84.5% CSAT Score

Imagine having to answer 803,000 customer calls a month. That’s an average month for the Department of Labor & Workforce Development at the Tennessee State Government. The Department deals with employment issues in the State of Tennessee and fulfils the dual role of helping businesses find ideal employees and protecting the workplace safety and rights... Read More

Spotlight: One Way SMS Increased Revenue with Multiple Agents

Since launching to critical acclaim in 2010 , Zopim live chat has helped thousands of companies grow their business and connect with their customers. In our new “Spotlight” series we want to take a moment to feature some of our customers and look at the exciting ways in which they are using Zopim Live Chat. Despite the proliferation of... Read More

Spotlight: Hahebo Trading Company (and How They are Using Live Chat)

Since launching to critical acclaim in 2010 , Zopim live chat has helped thousands of companies grow their business and connect with their customers. In our new “Spotlight” series we want to take a moment to feature some of our customers and look at the exciting ways in which they are using Zopim Live Chat. From trailers filled with... Read More

The good, old-fashioned human touch

‘Algorithms can fail, patents can expire, but a reputation for great service endures. The fundamental trait of the ideal Silicon Valley startup has long been scalability. A ten-person team can build and deliver a product to ten million people, and that’s a beautiful thing. But there are times in business when you need to do... Read More

Rapleaf: Zopim Personalizes Customer Service

Zopim is the Rapleaf’s API Integration of the month! And it’s not a coincidence. We got the integration setup so easily and users have been really happy with advanced customer profiling they are getting ever since. Last but not least, I want to share with you a post that Irina from Rapleaf wrote:   Zopim... Read More

Pull your customers closer with every chat

Patrick Allen, CEO of Webgreek and a daily Zopim user, shares with us how he builds great relationships with his customers by listening to and remembering everything they say, literally, with the Zopim-Highrise integration. ********* Pull your customers closer with every chat The big secret to our success here at Webgreek really isn’t a secret,... Read More

What is Zopim?

Zopim lets you have live conversations with visitors on your website. Our chat widget allows you to start genuine conversations with your visitors within minutes.

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