Categories - Customer Service

6 Tips for the Best Online Customer Support

Efficient and effective online customer support is crucial to keeping prospective clients engaged. Without assistance your prospective customer might not get the attention and answers they need to convert into loyal ones. Customers become loyal to a brand when they feel their needs are being consistently met, they’re being guided in the right direction, and... Read More

The Costs of Poor Customer Service

It’s no secret nowadays that the standard of customer service can make or break a business. Every day, customers are being frustrated by a variety of different mishaps: poor product performance, hidden policies, not being taken seriously by customer service reps, and at the end of it all failing to receive adequate compensation for their... Read More

Why Content can be the King of Customer Service

Integral to all businesses, customer service can be the cause of great success or ruinous downfall. It is crucial to remember that customer service doesn’t begin with first contact with your customer – but with your first contact with them. This can be through your website, a press release, or even through an out-of-hours phone... Read More

5 Types of Difficult Customers and How to Deal with Them

No matter how much time you spend on delivering good customer service, sometimes it’s just not enough. There will always be customers who are not satisfied with the kind of support and service you provide. However, the key is to learn how to handle these situations head-on, while serving your customers and protecting your integrity... Read More

How to Deal with Unhappy Customers

This is a guest post by Nunzia Falco Simeone, marketing manager at Deskero a social media management platform for simple yet effective customer service No one likes to receive a complaint, but it really is a matter of whether they arrive sooner or later. 96% of unhappy customers don’t actually complain. However, 91% of them will simply leave... Read More

3 Ways Analytics are Transforming Customer Service

No matter what your industry, there’s one offering that can potentially serve as a great differentiator, and that’s service and support. To know whether your organization is doing it well, or whether you need improvement and where, your brand needs the right analytics and beyond that, the means and knowledge to measure them effectively and... Read More

How to Increase Useful Live Chat Requests on your Website

So you’ve got a live chat widget on your website, and you’re ready for the first few chats to come in. You log into your instant messaging client, and you wait. And wait. But nobody’s chatting!   Simply placing a live chat widget on your website is no guarantee that anyone will actually use it.... Read More

3 Tips for Effective Live Chat

3 Tips for Effective Live Chat from Zopim Here is a presentation we recently did up, offering you 3 tips on making your live chat support even more effective than it already is. Customers Want to Feel Supported Online 45% of US customers abandon an online transaction if their questions or concerns are not addressed... Read More

How IT Managers Can Tackle Social Media

Today’s guest post is written by Stefanie Amini, the Marketing Director and Specialist in Customer Success at WalkMe, the world’s first interactive online guidance system.    Technology can be a great blessing if it is used in an appropriate manner. On the other hand, it can be disastrous if you don’t know how to use it... Read More

Customer Service Lessons from Cpt. Mike of the Good Ship Netflix

No matter how great your customer service, conversations can become painful when trying to solve highly technical issues. Worse, many customers complain about getting “canned” answers or scripted responses that make them feel helpless about their situation. We’ve written many words about the importance of sounding human and taking a personal approach to customer service,... Read More
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