Categories - Case study

Top 3 Most Requested Features in Customer Service Software

Zopim prides itself on building consumer engagement tools which are intuitive and provide value to businesses. An integral part of our development cycle is to validate whether a particular product is beneficial to a customer. This can often be difficult as surveying a large enough cross-section of the public can be a challenge. Fortunately, Ashley... Read More

The good, old-fashioned human touch

‘Algorithms can fail, patents can expire, but a reputation for great service endures. The fundamental trait of the ideal Silicon Valley startup has long been scalability. A ten-person team can build and deliver a product to ten million people, and that’s a beautiful thing. But there are times in business when you need to do... Read More

Pull your customers closer with every chat

Patrick Allen, CEO of Webgreek and a daily Zopim user, shares with us how he builds great relationships with his customers by listening to and remembering everything they say, literally, with the Zopim-Highrise integration. ********* Pull your customers closer with every chat The big secret to our success here at Webgreek really isn’t a secret,... Read More

What is Zopim?

Zopim lets you have live conversations with visitors on your website. Our chat widget allows you to start genuine conversations with your visitors within minutes.

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