Categories - Archive

Important – Server Migration Downtime

[Update: 14 May 2012] Good news as updated below in red. We have managed to condense this migration to within one maintenance window. Friday, May 18 2012, 11PM to 5AM EST (UTC-5) * Details: Do note however that this isn’t a straightforward operation. Voxel was unable to comply with our request to move all servers... Read More

Highlights of SXSW 2012

It’s been a month of late nights (and more to come) as we stepped up to prepare for the launch of the new dashboard. I decided to take a breather this long Easter weekend and looked what I found! I never got tired looking at the Support Grinch (who is actually Wenxiang, but who could... Read More (by zopim) at SXSW

This year we will be rocking SXSW in Austin again! And instead of just standing by a boring booth, we’ll be taking to the streets with a geolocation game called HugTheGrinch, which we conceived and developed in the last two weeks. Here’s how it works, our co-founder (VP Partying / Engineering) Wenxiang will be dressed up... Read More

What people think I do

Following the many ‘What people think I do’ memes, we have specially created one just for our dearest CSRs, and all you Customer Support evangelists. Hope you like it! P.S. That’s not what we really do… oh wait a minute… ;p

Imagine an Internet of Darkness

[Update 19 Jan 2012] Big thanks to all our users for supporting and understanding our stance. Your supportive tweets, link backs, and words of encouragement are greatly appreciated. We’ve reverted chat bubbles back to the default orange for all users. If you, like ourselves, wish to carry on protesting the bill, and raise the black... Read More

A flood of Friday Twitter love

How do you keep customer satisfaction levels high when intermittent disconnection issues have been happening the entire week? I’ve no clue but it seems like our CSRs have done the impossible again. The outpour of love from Twitter the last 24 hours was a strong testimony to our commitment to customer satisfaction. We can only... Read More

Connection problems resolved

[Update 5 Jan 2012] We’re pleased to update that the connection problems – that a small percentage of you have been facing – have been resolved. It’s our responsibility to give everyone a reasonable account of what happened, but it’s quite a challenge given this topic requires a fair amount of technical knowledge. That being... Read More

NO to #SOPA and corporate dictatorship

#SOPA, the Stop Online Piracy Act, is a proposed bill that would allow owners of intellectual property to block or disable ANY website that they consider infringes on their intellectual property. Don’t get us wrong, we at Zopim strongly support intellectual property rights. Since day one, we’ve developed our own intellectual property, and innovated upon the... Read More

Maintenance notice – Maintenance over weekend

We’ll be maintaining our servers over the weekend during our scheduled maintenance window, Sunday (3rd Apr 2011) 0000-0400 CST, though in all likelihood the total downtime will not exceed 2 hours. Based on the kind of maintenance scheduled, it should only take approximately an hour or so. During this period, our chat widget will not... Read More

Zopim is vtiger’s first chat extension!

We are the first and only (for now) chat application to bash into vtiger’s extension marketplace! If you’re using vtiger, it’s your lucky day. Read all about our integration with vtiger on their blog (pasted below). Want to know how to set it up? Get an account first before hopping right over to this guide... Read More
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What is Zopim?

Zopim lets you have live conversations with visitors on your website. Our chat widget allows you to start genuine conversations with your visitors within minutes.

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