Categories - Announcement

Zopim iOS App Updated

Update (24/9/14): We’ve released version 0.5.11 into the App Store. It should fix most of the issues people have been having with iOS8. Please go ahead, download it and let us know if your problem’s been fixed. Update (18/9/14): We’ve verified that the current release runs in the official iOS8 update. Our engineers will continue monitoring,... Read More

How to Route Chats to Specific Departments using Triggers

We’ve launched a new feature which automatically routes incoming chats to active agents. Introducing Chat Routing.   Zopim’s two most popular features are undoubtedly Departments and Triggers. Both these features are incredibly powerful and can help you increase your chat requests and streamline your workflow. Today, we’re improving both Departments and Triggers by introducing automated chat... Read More

PayPal Maintenance – 5 September, 5am – 10am (GMT)

PayPal will be having a scheduled system maintenance on 5 September, between 5am and 10am (GMT). During this period, PayPal are planning on having a total of five intermittent one minute outages and an additional outage of five minutes. Customers might experience errors making payments during the outages and they may also experience “Sorry – your last action could... Read More

Scheduled Maintenance – 24 August, 3am to 4am (GMT)

On 24 August 2014, from 3am to 4am (GMT), our engineers will be performing routine maintenance on our servers. During the scheduled maintenance period no payments will be processed and a couple of chats may be interrupted. However, all other Zopim functionality will remain intact. We apologize for any inconvenience caused. If you have any questions or feedback, please... Read More

Live Chat Support Hours Reduced – 24 – 25 July

Our customer support team will be exploring their new digs throughout Thursday and Friday (24 and 25 July). So, during the day, we will not be able to provide 24 hours live chat support. Of course, this does not mean we will be neglecting our duty to you. You can leave messages or email us... Read More

Live Chat Support Hours Shortened – 2 – 3 July, 3am to 3am (GMT)

Our customer support team will be having their bi-monthly all hands throughout Wednesday (2 July). During the day, we will not be able to provide 24 hours live chat support. Of course, this does not mean we will be neglecting our duty to you. You can leave messages or email us on support@zopim.com and we will respond within 24... Read More

Zopim Chat Integrates with Zendesk

Since our acquisition, both the Zopim and Zendesk engineering teams have been hard at work bringing the two platforms closer together. Today we’re proud to present Zopim Chat for Zendesk.   Chat with Customers from the Zendesk Dashboard At Zopim, we use Zendesk on a daily basis. It’s a great platform to manage all your conversations with... Read More

Reduced Service Hours – 13 to 15 May

The Zopim Team will  be busy cooking up something special in the next couple of days. Unfortuantely, this means that we won’t have have any live chat support on Zopim.com between the following times: Tuesday, 13 May 17:00 to Thursday, 15 May 17:00 (All times in SGT) We’re really sorry, but you can always email us... Read More

Heartbleed Security Update: Here’s What you Need to Know

On Monday, April 7th, a major security vulnerability was discovered in the OpenSSL software library. Dubbed “Heartbleed“, this bug affects roughly two thirds of the internet who use the OpenSSL software to send secure communications.   What have we done to secure Zopim? Immediately after learning about the bug, our engineers took all necessary steps to patch... Read More

Zopim Is Now a Zendesk Company!

We’ve got some big news at Zopim, and we want to share it with you, our beloved customers. The Dream In 2008, we started Zopim with the vision of changing the way businesses communicate with their customers online. We re-imagined live chat and the chat widget design. Since coming out of beta in 2010, we’ve... Read More
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What is Zopim?

Zopim lets you have live conversations with visitors on your website. Our chat widget allows you to start genuine conversations with your visitors within minutes.

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