Categories - Announcement

In Commemoration of Lee Kuan Yew (1923 – 2015)

In the early morning of March 23, we were saddened to learn that Lee Kuan Yew had passed away. Despite its global presence, Zopim is still deeply Singaporean at heart and we owe a great deal to its founding father. His entrepreneurial vigor and single-minded focus helped create the platform for companies such as Zopim... Read More

Change of address: our new Singapore office

This article originally appeared on the Zendesk’s blog.  The sun never sets on Zendesk: We’re a global company with operations on five continents. Setting up shop around the world is especially important to us because our product is used by organizations in 150 countries and territories to provide support in more than 40 languages. This week,... Read More

Zop Update: Chat Rating – How Satisfied Are Your Customers?

In 2013, Zendesk’s Customer Satisfaction Benchmark made a startling revelation. Customers were most satisfied when receiving support over voice and live chat – beating out email, social and other channels. In truth, this didn’t surprise us a whole lot as we already knew the importance of 1:1 real-time engagement between agents and customers. What we... Read More

Scheduled Maintenance – 24 January, 5 am to 9 am (UTC)

Scheduled maintenance is complete.   Updates: 8 Nov, 5:00 am (UTC): Our scheduled maintenance has started. Please drop us a message if you have any questions. 8 Nov, 6.24 am (UTC): If you’re having issues using our iOS app please re-install. We’ve submitted a fix to the App Store. If you’re having any other issues... Read More

Happy Holidays from Team Zopim

It’s been a crazy year at Zopim. We got acquired, we launched tons of exciting features, and we even had time to make an infographic. We wanted to take this opportunity to thank all our wonderful customers for their continued support. None of this would be possible without you guys! We hope you have a... Read More

Live Chat Support Hours Reduced in December – Happy Holidays!

It’s been a long year for our customer support team and we’d like to reward them with a few days of well deserved rest before ushering in the new year. So, our customer support team will be unavailable over live chat during the following periods (all times in UTC): 3:00 p.m. 10 Dec to 3:00 p.m.... Read More

Important Security Update

We care deeply about the security of our customers’ accounts and believe in sharing the details of security issues with you when we face them. Recently, we deployed a patch to fix performance issues for the system that powers advanced search capabilities in Zopim. That patch inadvertently led to Zopim account holders being able to... Read More

[Update] Scheduled Maintenance – 8 November, 9am to 1pm (UTC)

Scheduled maintenance is now complete.   Updates: 8 Nov, 8:00 am (UTC): Our scheduled maintenance will start in approximately 1 hour. Please drop us a message if you have any questions. 8 Nov, 9:00 am (UTC): We’re starting our maintenance shortly. 8 Nov, 9:44 am (UTC): If you’re experiencing any problems using Zopim please let... Read More

Zop Update: Introducing Analytics – Give your Data a Voice

Update (27/4/15): With the launch of Zopim Premium, we have extended Analytics to include Agent Reports. Agent Reports provides you with metrics on your agents productivity and performance. Read more about Agent Reports and how it can benefit your business here.     Ever since launching Zopim live chat, our singular goal has been to... Read More

Live Chat Support Hours Reduced – 19 & 22 September

Our customer support team will be on training throughout Friday and Monday (19 & 22 September). So, during the day, we will not be able to provide 24 hours live chat support. Of course, this does not mean we will be neglecting our duty to you. You can leave messages or email us on support@zopim.com and we... Read More
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