Categories - Announcement

Scheduled Maintenance — 15 November 2015, 4am to 6am (UTC)

UPDATE (15 Nov 2015, 7:20 am UTC): The scheduled maintenance is now complete. Thanks for your patience. If you experience any problems please let us know by emailing or chatting with us on   UPDATE (15 Nov 2015, 6:23 am UTC): We’re going to be taking a few more minutes to wrap up our... Read More

Scheduled Maintenance — 20th & 27th September 2015

UPDATE (27 Sep 2015, 5:15 am UTC): The scheduled maintenance is now complete. Thanks for your patience. If you experience any problems please let us know by emailing or chatting with us on UPDATE (27 Sep 2015, 4:00 am UTC): We’re starting our scheduled maintenance. You may experience partial or full service disruption on both the... Read More

Mobile App Update – What We’re Working On

We’re actively working on improving the Zopim Mobile app experience. Above all, we want to provide apps that are available whenever you need them and allow you to support your customers while on the go.   Coming soon are improvements to both our Android and iOS apps. Improved connectivity Better chat notifications Log-in enhancements including log-in... Read More

Introducing the Zopim Chat SDK for Native Mobile Support

We’ve worked to make it beautifully simple to put customer support front and center for your mobile users. Embeddables and the Zendesk Mobile SDK has made it effortless to bring ticketing and Help Center elements into any iOS or Android app, and now to round out the package is the public release of our Chat... Read More

Operating Hours V2 – Now With Multiple Schedules

Last year, we launched Operating Hours which allowed  administrators to set schedules for when their agents would appear online or invisible. After gathering customer feedback and improving the feature, we’re proud to announce the launch of Operating Hours V2. How does this update help you as a Zopim user? Are you wondering if you should... Read More

[Cancelled] Scheduled Maintenance – 19 July, 4 am to 5 am UTC

The scheduled maintenance has been cancelled. We are planning on having scheduled system maintenance between: Start: 4:00 am, Sunday, 19 July (UTC) (other timezones) End: 5:00 am, Sunday, 19 July (UTC) (other timezones) Impact: During maintenance period all Zopim services will be unavailable. We recommend you not attempt to log in to the Dashboard or use the chat widget. If... Read More

Ebook: The customer service secret that will grow your business

  All businesses want to grow bigger and better. Increased conversions, soaring profits, and greater customer satisfaction—they’re the good kind of rising numbers that help business owners sleep soundly. But growing your business isn’t always easy, and your well-intended plans can sometimes do more harm than good if carried out in the wrong way. The... Read More

Wanted: Freelance Writer Extraordinaires

There’s nothing we love more than writers who are passionate about customer service, have interesting story ideas, and are always ready to pitch. That’s why we’re putting out an open call for all writers that have a flair for writing and a strong interest in the art of providing great customer support. If that’s your... Read More

Introducing Premium — Better Live Chat at Scale

Customer service is all about the connection forged between a support agent and his customer. That’s where Zopim excels, letting you chat in real-time with your web visitors. But as a business grows and expands their support team, it becomes harder to maintain the same level of personalized service customers expect. Admins have too many... Read More

Businesses, meet Messenger

When we’re not face-to-face with friends and family (and sometimes, even when we are), we use chat and messaging to have “live” conversations. The desire for quick, real-time communication is seeping into our commercial correspondence as well—almost half of people in a Software Advice survey preferred live chat for online shopping questions. So what are people... Read More
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What is Zopim?

Zopim lets you have live conversations with visitors on your website. Our chat widget allows you to start genuine conversations with your visitors within minutes.

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