Categories - Announcement

Heartbleed Security Update: Here’s What you Need to Know

On Monday, April 7th, a major security vulnerability was discovered in the OpenSSL software library. Dubbed “Heartbleed“, this bug affects roughly two thirds of the internet who use the OpenSSL software to send secure communications.   What have we done to secure Zopim? Immediately after learning about the bug, our engineers took all necessary steps to patch... Read More

Zopim Is Now a Zendesk Company!

We’ve got some big news at Zopim, and we want to share it with you, our beloved customers. The Dream In 2008, we started Zopim with the vision of changing the way businesses communicate with their customers online. We re-imagined live chat and the chat widget design. Since coming out of beta in 2010, we’ve... Read More

Updates to our Terms of Service and Privacy Policy

Ever since Zopim launched we’ve made it one of our top priorities to provide users with simplicity and transparency when using our services. To keep to that promise we’d like to inform everyone of a few changes we’re making to our Terms of Service and Privacy Policy. First, we’ve updated our Terms of Service to... Read More

Customer Service Hours Temporarily Shortened – Zops Training Next Week

UPDATE: Unfortunately our CSRs won’t be available on live chat today. They’ll be back tomorrow. If you need any help in the meantime, please send an email to support@zopim.com or tweet us (@Zopim). It’s that time of year again! Our customer support team will be having training and sharing best practices all throughout the coming... Read More

Scheduled Maintenance – 23 March, 1am to 6am (GMT)

On 23 March 2014, from 1am to 6am  (GMT) / 22 March, 9pm to 23 March, 2am (EST), our engineers will be performing routine maintenance on our servers. During the scheduled maintenance period we anticipate minimal disruption to chat services and overall Zopim functionality should remain intact. Although there might be momentary disconnections for some... Read More

Scheduled Maintenance – 25 & 26 January, 4am to 7am (GMT)

On 25 and 26 January 2014, from 4am to 7am  (GMT)/11pm to 2am (EST), our engineers will be performing routine maintenance on our servers. During the scheduled maintenance period we anticipate momentary interruptions, but overall Zopim functionality should remain intact. Although some of you may experience disconnections, most should still be able to login to the Dashboard... Read More

Zop Update: Operating Hours and Automated Schedule Management

Zopim has been struck by the holiday bug. Last month we launched File Sending and our Holiday Themed Chat Badges. Today we have one final treat in store… Providing great customer support over live chat is an art, and one of the worst things for a customer is an unresponsive chat box. On that note,... Read More

Customer Service Hours Shortened – Zops Celebrate Christmas

It’s been a long year for our customer support team, and we want to reward them with a few days of well deserved rest before ushering in the new year. Our customer support team will not be available on live chat from 23 to 25 December. During this short period, we will not be able... Read More

Get in the Holiday Spirit with our Christmas Themed Chat Badges

In the final days of 2013, we’ve put together a whole bunch of exciting new features for our loyal users. On Monday we launched File Sending and today we have another special surprise. Stay tuned to find out more about the latest updates. Everyone loves the holiday season and our customers are no exception. In the past month we’ve been... Read More

Zop Update: Share Files with your Visitors Using Zopim

‘Tis the season to be jolly. And in this last month of 2013 we are going to be releasing a whole bunch of new features for you, our loyal users. Stay tuned to find out more about the latest updates. First up… Imagine your customer was interested in learning more about something you were selling,... Read More
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What is Zopim?

Zopim lets you have live conversations with visitors on your website. Our chat widget allows you to start genuine conversations with your visitors within minutes.

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