Author Archives: Rohan Ayyar

5 Ways to Reduce Customer Care Costs without Compromising on Quality

According to research, over 70% of all customers who leave a company for its competition have no problem with the product. Their main grouse is actually with the customer care offered to them. This means that customer churn can hypothetically be reduced by 70% with world class customer care. Trouble is, world class customer care... Read More

5 Secrets That Encourage Return Customers

Having users queue up outside one’s store is a pipe dream that every entrepreneur has had at some point in their journey. Whether it’s having worshippers queue up outside Apple’s retail church, getting fan mail raving about how much they think your product is like Starbucks, or having your brand define your users’ status as... Read More

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