Author Archives: Nora Mullen

6 Best Practices for Chat Etiquette

Communicating over live chat can be different than interacting with a customer in person, on the phone, or over email. Sometimes, customers can misunderstand what you’re trying to say because communicating through text can leave more room for interpretation. However, that doesn’t mean you have to spend hours contemplating every word you type.¬†Follow these chat... Read More

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