Author Archives: Abhiroop Basu

Zendesk Integration v2.0 - A More Seamless Way To Create Tickets

Live chat is the fastest channel for helping customers, but other methods offer their own unique benefits. Tickets, for example, are a great way to keep track of customer issues and provide follow up for problems that cannot be immediately resolved via chat. To make things easier for your support organization we built an integration with ... Read More

Scheduled Maintenance — 15 November 2015, 4am to 6am (UTC)

UPDATE (15 Nov 2015, 7:20 am UTC): The scheduled maintenance is now complete. Thanks for your patience. If you experience any problems please let us know by emailing support@zopim.com or chatting with us on Zopim.com.   UPDATE (15 Nov 2015, 6:23 am UTC): We’re going to be taking a few more minutes to wrap up our... Read More

Mobile App Update – What We’re Working On

We’re actively working on improving the Zopim Mobile app experience. Above all, we want to provide apps that are available whenever you need them and allow you to support your customers while on the go.   Coming soon are improvements to both our Android and iOS apps. Improved connectivity Better chat notifications Log-in enhancements including log-in... Read More

Introducing the Zopim Chat SDK for Native Mobile Support

We’ve worked to make it beautifully simple to put customer support front and center for your mobile users. Embeddables and the Zendesk Mobile SDK has made it effortless to bring ticketing and Help Center elements into any iOS or Android app, and now to round out the package is the public release of our Chat... Read More

[Cancelled] Scheduled Maintenance – 19 July, 4 am to 5 am UTC

The scheduled maintenance has been cancelled. We are planning on having scheduled system maintenance between: Start: 4:00 am, Sunday, 19 July (UTC) (other timezones) End: 5:00 am, Sunday, 19 July (UTC) (other timezones) Impact: During maintenance period all Zopim services will be unavailable. We recommend you not attempt to log in to the Dashboard or use the chat widget. If... Read More

Introducing Premium — Better Live Chat at Scale

Customer service is all about the connection forged between a support agent and his customer. That’s where Zopim excels, letting you chat in real-time with your web visitors. But as a business grows and expands their support team, it becomes harder to maintain the same level of personalized service customers expect. Admins have too many... Read More

Businesses, meet Messenger

When we’re not face-to-face with friends and family (and sometimes, even when we are), we use chat and messaging to have “live” conversations. The desire for quick, real-time communication is seeping into our commercial correspondence as well—almost half of people in a Software Advice survey preferred live chat for online shopping questions. So what are people... Read More

In Commemoration of Lee Kuan Yew (1923 – 2015)

In the early morning of March 23, we were saddened to learn that Lee Kuan Yew had passed away. Despite its global presence, Zopim is still deeply Singaporean at heart and we owe a great deal to its founding father. His entrepreneurial vigor and single-minded focus helped create the platform for companies such as Zopim... Read More

Zop Update: Chat Rating – How Satisfied Are Your Customers?

In 2013, Zendesk’s Customer Satisfaction Benchmark made a startling revelation. Customers were most satisfied when receiving support over voice and live chat – beating out email, social and other channels. In truth, this didn’t surprise us a whole lot as we already knew the importance of 1:1 real-time engagement between agents and customers. What we... Read More

Scheduled Maintenance – 24 January, 5 am to 9 am (UTC)

Scheduled maintenance is complete.   Updates: 8 Nov, 5:00 am (UTC): Our scheduled maintenance has started. Please drop us a message if you have any questions. 8 Nov, 6.24 am (UTC): If you’re having issues using our iOS app please re-install. We’ve submitted a fix to the App Store. If you’re having any other issues... Read More

Happy Holidays from Team Zopim

It’s been a crazy year at Zopim. We got acquired, we launched tons of exciting features, and we even had time to make an infographic. We wanted to take this opportunity to thank all our wonderful customers for their continued support. None of this would be possible without you guys! We hope you have a... Read More
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Zopim lets you have live conversations with visitors on your website. Our chat widget allows you to start genuine conversations with your visitors within minutes.

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