We are blessed to have users who shares our philosophy on providing superior customer service. We all want to be able to attend to the needs of their customers, even though we may currently be busy or unavailable. This is why we often get feature requests from customers who wants to provide customer service on the go and even during sleeping hours.

During sleeping hours? Yes – visitors can now leave you messages when you are in the ‘offline’ mode. This means that queries can be answered, and leads won’t go to waste, even if you are not available to provide live support.

Offline Messaging Form

When none of your agents are logged in to Zopim, or available on IM, your status is shown as ‘Offline’ and the form filling feature is activated.

Retrieving Offline Messages

Tied to every offline form submission is the visitor details as well as analytics (i.e. his IP and country), and these forms are stored in the dashboard, and can be retrieved the next time you log in.

This entry was posted on Thursday, January 15th, 2009 at 7:15 pm and is filed under Announcement, Improvements. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.