We’ve designed Zopim to be beautifully simple. In fact, it’s so simple it only takes a couple of minutes to install and immediately start chatting with customers. But, Zopim also comes with a variety of options that can help you serve your customers more effectively.

These features aren’t particularly complicated, but to help you get started we’ve come up with a new online course to show you how to make the most of Zopim live chat.

Scroll to the bottom and select “Proceed to checkout”

Zopim Agent Essentials Online Course

Screen Shot 2015-11-27 at 12.46.03 pm

The Zopim Essentials course lasts 45-60 minutes and is geared towards helping you learn the basics of chatting with customers on Zopim. Here are some of the topics covered in the course:

  • Getting started with Zopim (including personalization),
  • Chatting with customers,
  • Using advanced features (like shortcuts and file sending),
  • Proactively starting conversations with visitors, and
  • Completing a chat.

The Zopim Agent Essentials course is interactive and can be paused or resumed at any time. So, you can complete the course at your own pace. There are also frequent knowledge checks, testing the topics already covered.


Take The Course Today

To start the Zopim Agent Essentials course, head over to university.zendesk.com, add “Zopim Agent Essentials – Online” to your shopping cart (the course is free!), and check out.

Do note that in order to complete the check-out process, a free Zen U Learner account must be created. If you already have a Zen U Learner account, simply log in to complete the check-out process.

The following two tabs change content below.
Chow Li Ying

Chow Li Ying

Content Marketing Intern at Zopim
A stunning blend of imagination, wit and sarcasm—balanced by an unabashed love for romance. Learning from only the best at Zopim and laments about life here.