Scheduled maintenance is complete.



8 Nov, 5:00 am (UTC): Our scheduled maintenance has started. Please drop us a message if you have any questions.

8 Nov, 6.24 am (UTC): If you’re having issues using our iOS app please re-install. We’ve submitted a fix to the App Store. If you’re having any other issues please email

8 Nov, 7:20 am (UTC): Our maintenance is almost complete and there doesn’t appear to be any issues. Thanks for your patience and if you are having problems please email us.


We are planning on having scheduled system maintenance on 24 January. To keep growing and continue providing the very best in customer service and live chat, it is necessary from time to time to make routine improvements to our system infrastructure.

Impact: During the first hour of the maintenance window (5 am to 6 am) all Zopim services will be unavailable. We recommend you not attempt to log in to the Dashboard or use the chat widget. Following the first hour and for the remaining period you may experience intermittent connectivity to Zopim. This includes logging into the Dashboard, loading the chat widget, or making any account related changes.

If there any changes or other issues, we will post an update on our blog and social channels.

We apologize for the inconvenience and if you have any questions or concerns, please don’t hesitate to email

The following two tabs change content below.

Abhiroop Basu

Content and Product Marketing Manager at Zopim
Abhiroop Basu is an opinionated tech and digital media blogger. In the real world, he works as Content and Product Marketing Manager for Zopim (a Zendesk company) and can be found at