Scheduled maintenance is now complete.



8 Nov, 8:00 am (UTC): Our scheduled maintenance will start in approximately 1 hour. Please drop us a message if you have any questions.

8 Nov, 9:00 am (UTC): We’re starting our maintenance shortly.

8 Nov, 9:44 am (UTC): If you’re experiencing any problems using Zopim please let us know through chat.

8 Nov, 9:55 am (UTC): We are experiencing problems with signups. If you want to register for Zopim, please visit this page

8 Nov, 10:05 am (UTC): Our maintenance will affect all chat activity for the next few minutes. Please bear with us.

8 Nov, 10:42 am (UTC): If you’re seeing “Authentication server error!” please try refreshing by doing CTRL+F5.

8 Nov, 11:44 am (UTC): Please let us know if you are experiencing any problems with Zopim. We are working on getting everything resolved.

8 Nov, 1:36 pm (UTC): We have successfully completed all Zopim maintenance. YAY! There will not be any maintenance tomorrow (9 Nov).


We are having scheduled system maintenance on 8 & 9 November. To keep growing and continue providing the very best in customer service and live chat, it is necessary from time to time to make routine improvements to our system infrastructure.

Maintenance Period


During the duration of the maintenance windows you may experience intermittent connectivity to Zopim. This includes logging into the Dashboard, chatting with customers, loading the chat widget, or making any account related changes.


During the maintenance period, if there are any issues we will update this blog post and our social channels.

We apologize for the inconvenience and if you have any questions or concerns, please don’t hesitate to email

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Abhiroop Basu

Content and Product Marketing Manager at Zopim
Abhiroop Basu is an opinionated tech and digital media blogger. In the real world, he works as Content and Product Marketing Manager for Zopim (a Zendesk company) and can be found at