Did you know that 75% of consumers say they have given companies more business because of a history of positive customer service experiences?

Any veteran reader of this Blog will immediately understand the importance of providing awesome customer service.  But sometimes poor customer service is not directly the fault of the company or its policies. After all no matter how much effort you put into training someone, if they aren’t suitable it’s just not going to work out.

This is why many companies list hiring as one of the most important challenges to face their organization. Further, hiring the right person becomes especially important if the role in question is customer-facing.

So, how do you pick the ideal candidate? We don’t have all the answers, but this awesome infographic from the Zengage Blog explores the challenges companies face in hiring people for these key positions and what to look for in candidates:

The Face of Your Company

Image originally posted on Zengage, the Zendesk blog.


What do you look for when hiring for your team?

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Abhiroop Basu

Content and Product Marketing Manager at Zopim
Abhiroop Basu is an opinionated tech and digital media blogger. In the real world, he works as Content and Product Marketing Manager for Zopim (a Zendesk company) and can be found at abhiroopbasu.com.