This video is part of our Zop Tutorial Video series.

Smaller organisations may only have to support a few customers at a time. But, what if your organisation suddenly had hundreds of customers to support at the same time?

With Zopim you can add as many agents as you need to handle any situation. You can then group your agents into departments to let them deal with customers with similar problems. Here’s how:

Click here to Add Agents: http://zop.im/agents.
Click here to Manage Departments: http://zop.im/departments.

Let us know what you think and if we can make any improvements.

 

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Abhiroop Basu

Content and Product Marketing Manager at Zopim
Abhiroop Basu is an opinionated tech and digital media blogger. In the real world, he works as Content and Product Marketing Manager for Zopim (a Zendesk company) and can be found at abhiroopbasu.com.