This video is part of our Zop Tutorial Video series.

Triggers are a great way to engage customers and increase conversions. Triggers let you automatically create actions based on certain criteria. Think of a “if”/”then” scenario. “IF” a certain criteria is met, “THEN” a specific action will take place.

For example, you can create a trigger to assist visitors who get stuck on a particular page of your website.

[IF] Let’s say your visitors are stuck on the checkout page for 30 seconds.

[THEN] The trigger will prompt them with a message asking them if they need help checking out.

Sounds useful? Let’s see how to set it up.

Click here to create a Trigger:

Let us know what you think and if we can make any improvements.


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Abhiroop Basu

Content and Product Marketing Manager at Zopim
Abhiroop Basu is an opinionated tech and digital media blogger. In the real world, he works as Content and Product Marketing Manager for Zopim (a Zendesk company) and can be found at