This video is part of our Zop Tutorial Video series.

In our next video we’ll show you to you can reply to your visitors in a snap with our Shortcuts feature.

Shortcuts act like text expanders, which let you type a few characters and turn them into a complete sentence.

Click here to create a Shortcut:

Let us know what you think and if we can make any improvements.


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Abhiroop Basu

Content and Product Marketing Manager at Zopim
Abhiroop Basu is an opinionated tech and digital media blogger. In the real world, he works as Content and Product Marketing Manager for Zopim (a Zendesk company) and can be found at