Our dashboard and chat widget are cleanly designed and simple to use. But in the background, millions of moving parts (figuratively speaking of course) has to operate like clockwork to bring our service to you and your customers. Our new status page – status.zopim.com – keeps track of the condition of our systems, and reports the health of Zopim in real-time.
We understand that downtime is very frustrating, even more so for a product like Zopim. Not being able to reach your leads, not being able to tend to your customers, its like someone turned off the lights in your store. So it goes without saying, when something is broken with our live chat, no one is more eager to fix things then us.
Whenever this happens, we want to make sure that receiving updates is as painless as possible. status.zopim.com contains all our latest (human) updates from twitter, as well as real-time updates that are pulled directly from our servers.
Whether it’s a scheduled maintenance, or an unexpected downtime, we want to be transparent about our service status. This is why we built our status monitoring page. Our Twitter and Facebook page remain great ways for us to keep you updated. Rest assured that we will continue using those channels.
Our uptime is generally high and we are constantly striving to improve it further. One day, we hope to reach the point where our status page permanently shows the nice sunny picture below.
Green lights all the way
We have not been getting stats, it shows zero entries, chats and unique visitor, but this isn’t the case as we enter it on a daily basis, is this a temporary fault. REGARDS
Hey, yes indeed it should only be a temporary fault. Everything should have returned to normal now. We are looking at ways to restore the missing stats because we understand that some people do rely on the stats.
Hi, my Webside Analyticthe hourly mode does not work. What is the problem? Yor agent Ralph does not answer may chat.
Hey Karol, it was indeed down for awwhile, however your stats have returned to normal. Do drop by our live chat if this is still and issue, generally speaking our live chat on our website (http://www.zopim.com) is the best way to get service
Also, you mentioned that Ralph did not answer your chat? We will certainly look into this matter, but we apologize if that is indeed the case. Ralph is a relatively new agent and I guess it takes time for new agents to develop the same sense of passion towards our customers as the rest of us!