* Note: This post specifically relates to the design of the chat widget on our own website. It is still undergoing testing, but we’d like to gather some feedback before introducing it as a replacement for the current default design.
Some of you might have noticed subtle changes to Zopim’s chat widget over the weekend. The original design of the widget hasn’t changed much since our launch in 2010. As we build up to the launch of Zopim 2.0, we’d be making our widget more attractive and user-friendly, so your website visitors would feel more comfortable starting a conversation with you.
The first phase is a light touch-up of our existing design. We’re taking a minimalistic approach to this. Wherever it’s possible for us to tastefully remove background colors, borders, etc.. from the original design, we’ve done it. We’ve also removed informational messages that we deemed redundant. By distracting the web visitor less, he / she can focus more on the (hopefully engaging) conversation with you =)
We’ve highlighted some of the changes below. Looking forward to your comments.
- Name headers
The rounded background has been replaced with simple colored fonts
- Buttons
Button images replaced with CSS-styled buttons
- Status Messages
Removed non-critical status messages
- Larger font size, better contrast
Better readability
- Less prominent branding
One problem our visitors have is the amount of space on the chat screen – at the moment there’s no way to make this bigger (or maybe there is and it isn’t obvious?).
If they need to send us a reasonably long message, or we need to send them a reasonably detailed reply, this can be difficult to read with the tiny chat window.
The small default size is good, but a way to make this larger where appropriate would be useful.
PS the other tweaks look good – can’t wait to start using them.
Why i see your ads for my paid account?
Make reference for my site too?
@Konstantin Customers on annual packages have the option to remove Zopim’s label on the chat widget. Do write in to support at zopim dotcom to request that =)
Nice addition to this widget. I would like to suggest you to change the color of your widget upper side that is yellow right now and it will be more attractive if this is of sky color.
Thanks. The color of the chat bubble is customizable from dashboard.zopim.com/themeEditor =)
I like the new look – its better then the old one. But if we can choose the color of the fonts would be great ! I think the best will be to have the option to choose which layout to have on the site. Thanks for the update !
Thanks for the feedback. You’d definitely have the option to choose the theme you prefer on your site. There are a couple of new themes available =)
Hi, I would like the option of customizing the text in the “questions?” bubble ie: change ‘Click here to chat with us’ to ‘Click here to chat with me’! I also prefer the color of the original chat bubble as this new color seems drab. Other than that, great improvement – and I love the new beta version of Zopim!
Hey jacqui, you can already do that on dashboard.zopim.com/themeEditor. Refer to this blog post for more information! http://blog.zopim.com/?p=1393
My answer to “Is less more?” is YES, it’s more. The simpler design is, the simpler it’s to use. I like the new design, hope it will be applied to all websites by default soon.
Salve, quando sarà possibile applicare le modifiche del nuovo widget? Complimenti per il vostro lavoro!!
Nice improvements. Keep up the good work
Very nice designs and very good plugin . I like it and I will use it.
This is excellent, clearer, cleaner … I love it. Strongly that the update is done
Cool! Will use! When?
Great
Nice changes on the appearance. I hope the service improves too.
The new layout looks very good, and I really enjoy using your product. Is there going to be a way to keep track of search terms people use to find my site? In other words, by seeing those search terms, I can be sure to be working on content to better meet their needs.
Thanks,
Norm
muito bom! falta apenas ser multiligue os gatilhos internos
very good! missing only be multiligue internal triggers
Hi
I like the new look and improvements made to chat widget. I am your paid client and would like to know if is possible for you guys to add a time-out for bubble box. As of now, it says permanently until the user clicks X to close it. It would be nice if the bubble fades away after few minutes and then comes back again later (what ever time interval we set). Also, when we are offline, the bubble should say “Click here to leave message!” rather than “Click here to chat” OR should not appear since chat bar displays “Offline” – Leave a message.
Keep up the good work!
Great, I like the new design very much! Much better
Be quick to make it default to all websites! Good luck with your awesome services.
all very awesome tweeks. great product. one suggestion would be able to togle between colours for online/away/offline presence, and also allow to change bubble colour.
Best product of the year for us!
I prefer white font in Questions? bubble. In the Step 1 name header, I would prefer Joy – agent. Or something which relate Joy with the shop. The minimize button should be equal that the old version but with the new design. Because a customer couldn’t realize about the minimize option. The rest is ok. I miss an option in your chat. I have a multi language site and when appear the cuatom messages, for exemple: Now online: Leave a question or comment and one of our agents will attend to you shortly =)… I would like to be able to configure depend on the language. I’m not sure if you understand it. Now you can configure one message for all languages.
It would be excellent to the user could resized the chat window, to make more easy to read messages
excellent work!
I am a paid client and I have a suggestion that please restore previous “Name headers” as now we can’t differentiate so much between agent name and the chat text. Please revert this change. Thanks
I think it is confusing, that there are two clickable fields:
1. Chat Bubble
2. Chat Button
Why display both at the same time? If the chat bubble is active, then the chat button shouldn’t be displayed.
It is also confusing that the Chat bubble is not aware of the “chat status”. If offline, it should display a different message.
Looks good…looking fwd to being able the option of having the agents name and picture there
Love the new changes. Keep it up.
I like most of the changes.
-I agree the name of the agent should say something like “Agent”
- Adding the agent’s picture could be cool
- Adding a banner with the company logo
We’ll be adding the agent picture to the chat widget in the near future, having a face there does makes engagement more personal. Currently we don’t have any plans to add any banner or to allow users to add a company logo – do you think it’s still necessary to have a company logo on the chat widget if it is already part of the website?