* Note: This post specifically relates to the design of the chat widget on our own website. It is still undergoing testing, but we’d like to gather some feedback before introducing it as a replacement for the current default design. Some of you might have noticed subtle changes to Zopim’s chat widget over the weekend.... Read More

Dear users, We will be performing regular maintenance of our servers on Saturday 28 Apr 2012 at 11PM PDT for approximately two hours.  During this period, Zopim’s Live Chat service will not be available. Hope to have your patience and understanding on this!

It’s been a month of late nights (and more to come) as we stepped up to prepare for the launch of the new dashboard. I decided to take a breather this long Easter weekend and looked what I found! I never got tired looking at the Support Grinch (who is actually Wenxiang, but who could... Read More

This is the first post in our user experience (UX) discussion series featuring our new dashboard. Many of you are really excited about the new dashboard and want a say in how it eventually turns out. So we thought it would be good for us to share our design considerations, and to have an open... Read More