It’s no secret that we’ve been working on a new version of our dashboard, widget, and website. And we’re reaching the stage where we can start letting you get your hands on some improvements.

From here on, you can look forward to mini releases and some extra sweetness once every few weeks. These mini updates include anything from UI changes, launch of new features, or random musings by the product team.

Just last week we rolled out a version of the chat widget which works on iOS devices to all users. This week, we’re announcing a spanking new theme editor for the chat widget, and we’re throwing in some new themes as well!

Fresh from the oven: Widget Theme Editor

This new widget theme editor is from the future. Some of you using the beta HTML5 dashboard may already have played around with it. We’ve extracted that out, and made it available for all users. You can access it as follows:

  1. From the dashboard, go to “Settings > Customize Widget > Open Theme Editor”.
  2. Alternatively, go straight to!

Zopim Theme Editor


So what’s new?

Many of you love the ability to change widget color / themes / greeting messages without having to change the widget embed code. Now we’ve extended it to include customization for language, chat bubble messages and colors, right from within the theme editor.

Customized chat bubble


That’s not all. You can now preview the settings live as if it’s on your site! We took pains to build in a live preview so all you need to do, is to key in your website URL on the top right hand box to see the changes live.


Live Preview


Last but not least, we have some bonus new themes! Now that you have more variety to choose from, it’s time to give your chat widget a new look and feel for the year. Here’s a sneak peak:


New Themes!


New themes will be rolled out over the next few months so watch this space! If you have a rockstar widget design that will bowl us over, or some fancy design ideas that you dreamt of as you’re reading this, please get in touch via


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Qing-Ru Lim

VP Customer Experience and Cofounder at Zopim
Qing Ru leads the customer experience team at Zopim. A natural at social hacks, she careens towards customer engagement and market understanding, and never fails to provide a positive image for Zopim.

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