How do you keep customer satisfaction levels high when intermittent disconnection issues have been happening the entire week? I’ve no clue but it seems like our CSRs have done the impossible again.

The outpour of love from Twitter the last 24 hours was a strong testimony to our commitment to customer satisfaction. We can only thank our trusty CSRs for holding up the fort during these troubled times. Never underestimate the power of customer service in times of crisis.





















Have you expressed gratitude to your customer service team today?


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Qing-Ru Lim

VP Customer Experience and Cofounder at Zopim
Qing Ru leads the customer experience team at Zopim. A natural at social hacks, she careens towards customer engagement and market understanding, and never fails to provide a positive image for Zopim.

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