[Update - Mar 21, 2012]
The upgrade has been a success. We’ve already rolled this widget code changes out to all users. There’s no need to write in to us anymore to request for special permission =)
i.e. Fire up your website in iPad, and you should see the chat widget working just fine.
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[Update - Jan 17, 2012]
Sorry to disappoint Android users at the moment. On android devices, there are some usability & connectivity issues which we’re in the midst of resolving. Watch this space for updates regarding this!
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Many of you are probably aware that our chat widget was based partially on Flash (communication layer). This was why your visitors were previously unable to see, or use Zopim on mobile devices.
That was the past.
As of today, we are testing out a new version of our chat widget that works on mobile devices. However, because this is quite a significant change in infrastructure, we’re only testing it on selected accounts. The very first account to have this feature is.. well, our own account!
If you’re using an iOS or Android device, you should be able to see, and use our chat widget on the bottom right of all our webpages.
Caveat: There are many features which may not work well on mobile devices, e.g.
- Sound notifications
- Peripheral features such as banning, clear history, etc..
- All mobile-based visitors will show up to be from “USA”. This is where our proxy is hosted.
Over time, we’ll fix all these problems, but we believe in the mantra of releasing fast, and releasing early for early feedback.
For this release, we’re focused on refining the chat functionality. This is the first of many other upgrades for the chat widget, including a new look and better UI.
If you are interested in helping us test this new version, do write in to support at zopim dot com with the subject,
Let me try the new chat widget!
One of our engineers will get back to you on this. Expect 1-5 working days for us to enable it on your account =)
Have a great 2012!
Let me try the new chat widget
I like to use Iphone-adr ipod option
I use your sofwer chat and i very satisfatie with it-old days i work with MSN and skype but with you its perfect!!! +1000
thank you
Vasileios
It’s great news, we are really looking forward to the version with full options!
Yes! Let me try it..
Our Engineers has Android, Iphone, and Blackberry on everyday live.
We love to work on a lot of platforms. Let me try the new chat widget!
Awesome news!
Happy New Year!
Interesting…heading upstairs to get my ipad now and try it out!!!!
Gary
How’s it working out @Gary? Do write in to support to get this enabled on your own account as well =)
How to connect with Nokia 5800 XPress Music to dashboard.zopim.com
dashboard.zopim.com is still Flash-based. This blog post applies to the chat widget. Expect updates on the new HTML5 version of our dashboard soon!
Hurry up, please
))))
and how to chat with Nokia 5800 Xpress Music
@Ahmet Were you able to see and use the chat widget when you were using the phone’s internet browser on http://www.zopim.com?
This is great. Can’t wait to have this feature working for all of our clients at BoogieGraphics
Is there going to be a dedicated android or iPhone app for Zopim. As I would find this very useful to deal with customers when I am away from my pc.
@Neil To be honest, that’s not our priority at the moment. In terms of responding to customers on mobile devices, our feature of replying via IM (such as Gtalk) is still quite effective.
Let me try the new chat widget!
Thanks in advance
This is great news. I can’t wait to try it out.
Yes, let me try the new chat widget please !
Was already in a beta test group for the HTML5 widget and dashboard (had been using it since November), and really enjoyed it. Works far better than the out-dated flash version. Unfortunately, with no notice they have removed us from that beta, and now we need to wait again to be re-added. Quite frustrating, but I hope that they can learn from this and communicate better with customers and beta testers in the future. Zopim has got some great built-in communication features, and could even use Chat Triggers in order to communicate about beta changes that may cause the user lists to be reset.
Anyway, we are looking forward to getting back on board and helping in any way we can, and just hope to get on it quickly as our customers are all missing the great LiveChat support that Zopim allows us to offer.
We’re Androided to the MAX – need a mobile chat solution! Just found you guys and it looks great!
would like to have iphone / android compatibility ?
saw with joel
thanks
I love Zopim for chat on my website, it is awesome! I have the iphone and I cant wait to be able to have the chat on my phone
We’re launching a new mobile version of our site this week and are very interested in mobile chat. We’ve had Zopim on our main site for about 18 months and are pleased with it. Please contact me asap re: beta testing your mobile apps.
@bob thx for the comment! we would need your zopim login information to enable the mobile version on your account. do write in to support at zopim dot com with this information, thanks!
I am using your widget but on Android device login and password field not able to write inside that, it don’t give keyword option. can you please help?
@faisal unfortunately we have not publicly released the mobile-friendly version of our dashboard (yet). at the moment, only the chat widget (the little box on the bottom right of this page) works on mobile devices.
There is no problem in using Android, for as long as you install yahoo messenger then everything works fine! Infact I have never use yahoo but because of Zopim I have to have one, it works very good with yahoo messenger on android.
We are using chat on the http://www.slever.cz. But if I try to send a text via my iPhone I don´t see send text in my dashboard…
Let me try it ! Please !!!
I would like to test it on my Ipad tablet.
Let me try the new chat widget,it must be best have app of iPhone,
I use your sofwer chat and i very satisfatie with it-old days i work with MSN and skype but with you its perfect!!! +1000 I like to use Iphone-adr ipod option
thank you
Hi John, thanks! Please write to us using the instructions above, appreciate it and hope to hear from you!
I using you chat software for my site http://www.jjinfosys.com, when your dash board will work on android os? We are waiting for it.
Android is a important platform to us. We hope to have Zopim work on Android devices around mid this year.
When I was trying to use this plugin for my wordpress site,chat widget is displaying good at desktop browser.But when I have tested it in iPad & iPhone the chat box is scrolling along with site content.
But I don’t want that .I want to fix the scrolling at ipad and iphone.It should be fixed at bottom of the page.
Any one is there to solve my problems ?
@sangram this seems to be a problem only when the website is zoomed in. our engineers are looking for a fix of this problem.
But I had not zoomed my site.simply running at browser and ipad and iphone.
May I know how can I get this app for my iPad / android?
Listen to your people: We want to service our clients from our iPhones !!!!!
It is a priority for us that use it daily!
@Sam @Desmond We understand the demand for Zopim to work on mobile devices. At the moment, we’re focusing on launching the new version of our dashboard. We expect to start work on a native iOS app in June. Appreciate your patience!
Let me try the new chat widget!
@shangting as updated in this post, the new widget has already been rolled out to all users
Are you working on an iPad app with push notifications and sounds by any chance?
Amazing, Let me try.
Let me try the new chat widget please.
We just set up Zopim as the chat with a team account. We need to set it up where it can also be used with the team’s iPhones. What is the easiest way to do that? The website’s hosting company doesn’t support SRV records (I was looking at using Gtalk and eBuddy). Is there a straight version of Zopim for iPhone that can work directly with their Zopim account on the site?
I need to get them set up as soon as possible. Thanks!
Hi Tim! I believe that one of our customer service reps has emailed you. Do let me know if you need help with anything else!
love to have the Black Berry App. Have issues getting yahoo to work
Hi, I just love Zopim!
And I know you already know that you need mobile apps and availability to suit all diffrent needs.
The iPhone app is very simple and great! But I don’t want to keep the app open all the time. It need push!
I really hope you are working on this.
So when a costumer needs me, I will be there!
Keep the good work up!
Andreas
Push notifications already released, please upgrade your app, thanks!
How can i use zopim on my galaxy s3
Hi, I’ve never managed to login through the iPhone App. I only see “Attempting to login” message. Any solutions? I’m using iPhone 4 with iOS 5.
Hi Tadas, can you please send a support email to iosfeedback[at]zopim.com? Our developers will get in touch with you regarding your problem
cheers,
Henry
I’m on an iPad 2 and trying to chat with myself being the customer on the iPad and its not working. I type into the iPad, press enter and what I typed disappears and I get no notification that a chat was initiated.
Hey Darrell, this is an issue that happens from time to time. We are actually looking to fix this in a more permanent manner instead of mere bug fixing!
If you need more help my suggestion is to have a chat with one of our agents, they’ll be able to help you much faster compared to blog comments
Yes, let me try the new chat widget please !, sewa mobil
Hey, you can drop us a mail at support [at] zopim [dot] com to let us know you would like to beta test, we will include you in a list of beta testers