*UPDATE [19 Nov]: This is an update to say that the problem has been fixed. All GA users should be able to access the chat events now. Do give GA at least a day to collect some data.
———————- Original Post ——————–
Some of you may not be able to see any chat statistics on your Google Analytics page.
That’s because our Google Analytics integration works only if you’re embedding a GA script that looks (somewhat) like this:
<script type=”text/javascript”>
try {
var pageTracker = _gat._getTracker(“UA-XXXXXXX-X”);
pageTracker._trackPageview();
} catch(err) {}
</script>
If you’re using the new way of embedding Google Analytics (like this), chat statistics won’t show up for now.
It’s our bad =/ We overlooked this in our excitement to release this feature.
No worries though, our engineers are releasing a fix for this soon. We will keep you updated here. And there are more good news to come ;p
Stay tuned!
Great feature – and id LOVE to use it. Unfortunately, my GA is not accessing my chat stats. Do you know anything I can check to get this going? My GA is tracking my page so I know its working, just not the ZopIm stats…any advice is much appreciated. Thanks guys, and keep it up..
@nick, i've created a ticket with the email address you provided. one of our tech guys will contact you shortly to troubleshoot your GA integration =)
Do you people have a facebook fan page? I looked for one on twitter but could not discover one, I would really like to become a fan!
Actually we use old analytics code which looke like this:
try {
var globalTracker = _gat._getTracker("UA-XXXXX-XX");
globalTracker._setDomainName("none");
globalTracker._setAllowLinker(true);
globalTracker._trackPageview();
}
catch (err)
{
}
and Events tracking is not working. For new GA code it works, but for some reason we cant use it
Any ideas? I should post this probably to forum not her 