*UPDATE [19 Nov]: This is an update to say that the problem has been fixed. All GA users should be able to access the chat events now. Do give GA at least a day to collect some data.

———————- Original Post ——————–

Some of you may not be able to see any chat statistics on your Google Analytics page.

That’s because our Google Analytics integration works only if you’re embedding a GA script that looks (somewhat) like this:

<script type=”text/javascript”>
try {
var pageTracker = _gat._getTracker(“UA-XXXXXXX-X”);
} catch(err) {}

If you’re using the new way of embedding Google Analytics (like this), chat statistics won’t show up for now.

It’s our bad =/ We overlooked this in our excitement to release this feature.

No worries though, our engineers are releasing a fix for this soon. We will keep you updated here. And there are more good news to come ;p

Stay tuned!

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Royston Tay

Royston Tay

Chief Executive Dude at Zopim
Royston is CEO and Co-Founder of Zopim. He spends his time envisioning how Zopim can help other businesses by providing simple, yet effective products. When he's free, Royston dreams of being back in Tahoe, tumbling down the double black diamonds with his trusty snowboard.
Royston Tay

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