Okay, maybe the headline is a little exaggerated =) But our Intelligent Trigger System does allows you to automate Zopim in many ways. Because it’s designed to be flexible and powerful, there’s no limit to the number of ways you can use this feature. While we don’t want to limit your creativity, here’s a sampling of some of the things you can do with the system. We’ve even given them cheesy names that marketing gurus will be proud of.

Built-in with Zopim

Automated Proactive Chat

Boring name, but massively useful for site owners who want to automatically initiate chat with every visitor that lingers around the site for more than x seconds. You can also customize the greeting messages for new visitors / repeat visitors. Access this via Labs > Proactive Chat. If you have too many visitors on your site and only want to engage the high potential leads, this post should give you more ideas.

Automated Proactive Chat

Chat Rescuer

Sometimes, you could be just too busy handling customers, or taking a toilet break, or walking the dog, or in the middle of an online game. Whatever your excuse is, it’s not nice leaving your visitor waiting for your response. With Chat Rescuer enabled, if none of your agents respond to a visitor’s request within x seconds, Chat Rescuer would politely apologize to your visitor and request that he / she leave a message and email address. Access this via Labs > Advanced Triggers.

Chat Rescuer

Not included by Default (create yourself)

Smart Alec – the Bot with the Answers

Many of your visitors may ask similar questions over and over again. While it does mean you should reconsider the arrangement of your website content, Smart Alec can help you pre-answer certain questions. For example, if a visitor’s message contains “Pricing”, Smart Alec can help spew out the pricing of all your products. Smart Alec works really well with Percy the Manners Police..

Percy the Manners Police

While we generally believe The Customer is King, we also live in a civil society where manners matter. When a customer starts spewing vulgarities, it could sometimes be awkward for us to tell him / her off. This is when Percy the Manners Police will firmly step in and inform the customer that vulgarities will not be tolerated. Percy can also be programmed to warn the visitor that if he crosses the line again, he would have to be evicted (‘banned’) from using the live chat.

Sue the Sexy

Ok, this is totally frivolous, but do check out http://www.zopim.com/?sexychat (when we’re online) to have a short chat with Sue the Sexy. She’s not really bright, so don’t bother talking to her much. If you have the time, you can create a version of Sue that’s actually capable of smarter conversations.

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Royston Tay

Royston Tay

Chief Executive Dude at Zopim
Royston is CEO and Co-Founder of Zopim. He spends his time envisioning how Zopim can help other businesses by providing simple, yet effective products. When he's free, Royston dreams of being back in Tahoe, tumbling down the double black diamonds with his trusty snowboard.
Royston Tay

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