It’s probably not new to everyone that Zopim works awesome with the 4 major Instant Messaging (IM) networks out there, namely Gtalk, MSN, Yahoo and AIM. However, the challenging part was getting your IM set up properly. The common complaints we got were
- Hey, your IM chat bots did not add us as buddies
- Your bots are appearing offline!
As you can imagine, the biggest challenge during the setup process was getting our chat bots to add you as a buddy and getting you to accept that invitation regardless of which IM network (Gtalk, MSN, Yahoo, AIM) you’re using and regardless of which IM Client (Pidgin, Meebo, Live Messenger, GTalk, etc..) you’re using.
We have since revamped the infrastructure to fix the above problems, and the new IM setup process is as follows. On the Dashboard, under “Settings” > “Instant Messaging (IM)”
- Select your preferred IM network
- A Zopim bot will be assigned to you. Add him (her?) as a friend.
- Send him (her?) a message as indicated. (#setup <key>)
- That’s it!
Add bot to your IM
Our servers would handle everything else. Other chatbots will request to your friends. Once you’ve accepted their invitations, they will start forwarding chat requests to you.
For our existing users, rest assured that this implementation won’t affect you guys. Chats will still be transferred to and from your Dashboard to IM, and you can still use commands and shortcuts like #help to make replying easier via IM. Check out this short video to understand how commands and shortcuts work: Reply via IM video
Actually had no problem setting up the messaging with MSN…works great
Gary
doesnt work so well the old way worked
#setup z5qqPJS2Bt
is Invalid command
Any suggestions?
you must add the zopim bot to your skype account, after the 1st bot you have added, than paste #setup z5qqPJS2Bt, other bot will add u from there, approve all
hey jim, our tech support guys will contact you to troubleshoot this
. Other chatbots have not add me to the msn ? how long do i have to wait?
We just dropped by your website, let's have a chat. Or you can drop us an email at support at zopim.com, we will be with you shortly.
it take seconds.
Configure el msn siguiendo los pasos que se indican arriba, pero, no puedo chatear con mis visitores, ellos
no me ven online.
Cuál es el problema?
@Gabrielab could you write in to support at zopim dot com with details including your account email? we’ll be able to better assist in troubleshooting from there on.
I use Meebo with GTALK i’ve added several bots. controlbot8 and 6 when i send #setup +code the message somehow can’t be delivered. Had a chat with Joel regarding above. But connection time out :S anyone?
MSN integration did no work for me. I followed the required steps, but no luck for me.
Could you let us know your Zopim email & MSN id via support@zopim.com? It’s much easier to troubleshoot over email. Thanks!
I’m getting the following when attempting to add the bot. I’ve never been able to get it to work with GTalk.
Delivery to the following recipient failed permanently:
controlbot8@iabber1.zopim.com
Technical details of permanent failure:
DNS Error: Domain name not found
Hi Ronald, I believe the controlbot name should be controlbot8@jabber1.zopim.com instead iabber1. hope this helps!
Hi, I have added the bot successfully to msn messenger, but when I chat back it says
” Invalid command. Please send ‘#help’ for a list of commands.”
The list of commands do not explain how I can chat. I presumed I should be able to chat like it was msn messenger.
Please help
@Jill could you email support [a] zopim [dotcom] with your zopim login email? We’ll look at your IM setup to see if anything went wrong, thanks!
Hi, after adding do I send the message via email? Because it’s not possible to send a chat message when an invitation has been sent but not accepted (by the bot). I did sent an email but got no response.
Thanks!
@Lars after adding, our bot should show up as online. Are you able to send him a chat at that point? If the bot still appears online, something could be wrong. Could you email support at zopim dot com with more information, including your zopim login email and IM? Thanks!
I use zopim for my website http://www.datingprofilessale.com try install zopim in android but controlbot@zopim.com don’t work in android
@Ed We’ll reach out via email to troubleshoot the problem with you. Thanks for commenting
i have send a setup message
i got the following reply
You are not set up with Zopim yet. Please log in to the Dashboard and follow the instructions on the settings page.
We’d need a little more info to help with this problem. Could you write in to support at zopim dotcom with your zopim login email, and IM username / email? Thanks!
I’m still having this issue. I have tried adding the BOT as a buddy in Live Messenger multiple times, but they always appear offline.
I have emailed Zopim Support. Hopefully I hear back.
@stephen i’ve just checked our ticketing system. seems everything’s resolved for you. do reach out again if you need help!
Thanks a system of very high quality ..
All msn bots appears to be offline, ive tried adding many bots, how do i solve this?
same case with me, I run solo plus plan now, I’ve add few bots but noone online
Hey Dan! got one of our CSRs to look contact you already. Let me know if there’s anything else you need! @Robin, i’m so sorry for the trouble you faced. Myself, together with a customer service rep will be in contact with you via email.
how chat with my site visitors from my gmail account?
thanks.
hey there! I believe our customer service rep has contact you already. Do let us know if you need anymore help!
Tried setting up with your recommended app eBuddy. Does not show online. I can see myself online with either Imo or Talkatone but cannot use either one for chat. eBuddy looks promising but is not working. I set up Gtalk and use an iPhone. Thoughts? Thanks
I am trying to get the IM interface working with AIM. I have added chocobo1@zopim.com but it never appears online and so I cannot send the setup message. Can you help?
Hello there,
Could it work with Skype?
I do not understand the story about the “Other chatbots will request to your friends. Once you’ve accepted their invitations, they will start forwarding chat requests to you”.
Who is chatbots? Why it should be more than one?
Didn’t seem to be that much trouble with Gtalk.
Bots are added. 8 chatbots and 1 controlbot.
But I am not getting any messages on Gtalk when someone askes a question in Zopim. I did activate the notifier options in the dashbord.
Ahaaa, I had to sign out of the dashboard first. Sorry for that.
You have to have a yahoo messenger ID for your bot to be added, unless it responds to email…try ymsgr:addfriend?yourid as the link instead of an email
Its good to operate Zopim from mi phon and it works great but still waiting for the zopim app to be made for the anroid phones ! ! ! ! !
Hey! We are working on the android and we are targeting a release in a couple of months. If you would like to help test the beta (when the beta is out) send a ticket to support [at] zopim [dot] com with the title “I’m your Android Rockstar!” and we will include you in the beta testing list
@Joel
Thank you for your undivided attention in helping me connect zopim with my Skype account. I’m now connected and everything is great.