As many of you would have realised by now, you can choose to receive notifications of incoming visitors or chat requests on your IM when you’re away from the dashboard. Recently we have also added a new feature that allows you to reply to incoming chat messages directly from your own IM Client. Yes, this... Read More

We are blessed to have users who shares our philosophy on providing superior customer service. We all want to be able to attend to the needs of their customers, even though we may currently be busy or unavailable. This is why we often get feature requests from customers who wants to provide customer service on... Read More