This post is kinda outdated, but necessary nonetheless to update our users on how we’ve been improving ZopIM in the past few months. Do try it to have a feel of it and let us know what you think!

Our release went live on a quiet Wednesday nite 2 weeks ago. The minor bug fixes and improvements were countless, but the major improvements are as follows:

Backend Overhaul (For the geeks out there)

• Migration of offline messaging platform from Jabber to LibPurple.. benefits discussed here.
• Changed transport mechanism from COMET to Flash sockets. Improvements include
  • slight improvements in speed, no more HTTP headers!
  • greater reliability
    • able to determine earlier when a connection is broken
    • no more mysteriously dropped messages
• Messaging architecture redesigned
  • better reliability
  • improved scalability

Agent Desktop

• Javascript framework upgraded from Ext 1 to Ext 2.
  • improved performance
  • improved look
  • bugs fixes
• Desktop components rewritten to improve user interface
• More features focused on improving chat efficiency. For example
  • auto-completion tool
  • shortcut templates for messages and urls
  • chat summary panel similar to the speed dial on opera. helps you manage all your existing conversations seamlessly at one glance
• More preferences
• Improved chat history retrieval
  • ability to search by agent name, visitor name, duration, date, etc…
  • ability to track unread conversations (i.e. msgs that were left while you were online)

Visitor-side (chat button and chat window)

• Compatibility on most browsers (IE6-7/Safari2-3/Opera/Firefox2-3)!
• Nicer chat button design. Resizable to fit your website.
• Greeting message in button can now be customized